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How could they possibly make that promise? They don't own the tickets, and they're not really selling them. They're facilitating a transaction between two par
by strommen 11y ago
How could they possibly make that promise? They don't own the tickets, and they're not really selling them. They're facilitating a transaction between two parties.
- Dylan16807 11y agoThey could stop making it profitable to cancel to the point of assisting in the cancel, at the very least. They could threaten to sue by themselves when the seller breaches contract on a major purchase. They could improve their guarantee.
- michaelt 11y agoWell, in this case the order was "confirmed" then later StubHub claimed the tickets were "listed in error" which is an obvious lie. So for a start, they could start not obviously lying to their customers. They could also add automatic sanity checking on listings, so sellers cannot accidentally list tickets at too low a price; and a manual offer acceptance stage in case the seller has chosen to list on multiple marketplaces. They could also require that when a seller is selling a ticket, that the seller proves they actually have the ticket. If stubhub want to facilitate sellers engaging in speculation by selling tickets they don't own, they could clearly mark such listings, with the seller placing a security deposit so their obligations can be met even if the market moves substantially against them. In the event a seller works around these protections (such as by submitting fake proof they have the ticket, or refusing to meet their obligations if the market price of a ticket they shorted exceeds their deposit) stubhub could take care of forcing the seller to meet their obligations.