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This would be fine if they weren't advertising a "Fan Protect Guarantee." They are offering additional safe guards or at least the appearance of them to encour
by QuotedForTruth 11y ago
This would be fine if they weren't advertising a "Fan Protect Guarantee." They are offering additional safe guards or at least the appearance of them to encourage buyers to take on that risk. It is extremely shady when they then don't follow through.
- mikeash 11y agoThey technically did follow through. Their guarantee is to provide comparable tickets or a refund. Comparable tickets were not available (because their idea of "comparable" includes "at the same price," ha ha ha) and they provided a refund.
- Dylan16807 11y agoThey did not follow through on actually protecting the fans, just restoring the original money. They are presenting the appearance that they will ensure the purchase, while the terms actually promise no such thing.
- mikeash 11y agoYeah, the "Fan Protect Guarantee" is more like "Fan Protect Guarantee Unless The Price Goes Up A Lot."
- DrScump 11y agoThis. The old Stubhub (pre-eBay) made a BIG deal of denied-at-door situations, and local managers had broad discretion to source replacement tickets, even at higher cost. Nowadays, they realize that doing so is not profitable in the short term.
- URSpider94 11y agoWhat? A company oversold its guarantee by using creative definitions? Next thing you know, people are going to start offering a lifetime guarantee that's only good for the lifetime of the product! ;)