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Update: StubHub, via their Twitter account, has promised to get this guy to the Kobe game. https://twitter.com/StubHub/status/684906796813697024 https://twitte

Update: StubHub, via their Twitter account, has promised to get this guy to the Kobe game. https://twitter.com/StubHub/status/684906796813697024 https://twitter.com/StubHub/status/684906796813697024

herbig 11y ago
Not good enough. They should also announce how they're going to fix this situation in the future.
golergka 11y ago
Did the promise not to cancel orders that they received the payment for in the future?
- strommen 11y ago
  How could they possibly make that promise? They don't own the tickets, and they're not really selling them. They're facilitating a transaction between two parties.
  - Dylan16807 11y ago
    They could stop making it profitable to cancel to the point of assisting in the cancel, at the very least. They could threaten to sue by themselves when the seller breaches contract on a major purchase. They could improve their guarantee.
  - michaelt 11y ago
    Well, in this case the order was "confirmed" then later StubHub claimed the tickets were "listed in error" which is an obvious lie. So for a start, they could start not obviously lying to their customers. They could also add automatic sanity checking on listings, so sellers cannot accidentally list tickets at too low a price; and a manual offer acceptance stage in case the seller has chosen to list on multiple marketplaces. They could also require that when a seller is selling a ticket, that the seller proves they actually have the ticket. If stubhub want to facilitate sellers engaging in speculation by selling tickets they don't own, they could clearly mark such listings, with the seller placing a security deposit so their obligations can be met even if the market moves substantially against them. In the event a seller works around these protections (such as by submitting fake proof they have the ticket, or refusing to meet their obligations if the market price of a ticket they shorted exceeds their deposit) stubhub could take care of forcing the seller to meet their obligations.

Update: StubHub, via their Twitter account, has promised to get this guy to the Kobe game. https://twitter.com/StubHub/status/684906796813697024 https://twitter.com/StubHub/status/684906796813697024

herbig 11y ago

Not good enough. They should also announce how they're going to fix this situation in the future.

golergka 11y ago

Did the promise not to cancel orders that they received the payment for in the future?

strommen 11y ago
How could they possibly make that promise? They don't own the tickets, and they're not really selling them. They're facilitating a transaction between two parties.
- Dylan16807 11y ago
  They could stop making it profitable to cancel to the point of assisting in the cancel, at the very least. They could threaten to sue by themselves when the seller breaches contract on a major purchase. They could improve their guarantee.
- michaelt 11y ago
  Well, in this case the order was "confirmed" then later StubHub claimed the tickets were "listed in error" which is an obvious lie. So for a start, they could start not obviously lying to their customers. They could also add automatic sanity checking on listings, so sellers cannot accidentally list tickets at too low a price; and a manual offer acceptance stage in case the seller has chosen to list on multiple marketplaces. They could also require that when a seller is selling a ticket, that the seller proves they actually have the ticket. If stubhub want to facilitate sellers engaging in speculation by selling tickets they don't own, they could clearly mark such listings, with the seller placing a security deposit so their obligations can be met even if the market moves substantially against them. In the event a seller works around these protections (such as by submitting fake proof they have the ticket, or refusing to meet their obligations if the market price of a ticket they shorted exceeds their deposit) stubhub could take care of forcing the seller to meet their obligations.