I didn't knew they even existed, but what exactly do you expect? No one is impenetrable, not even CERN. What you have to ask is: Are you happy with their respo

I didn't knew they even existed, but what exactly do you expect? No one is impenetrable, not even CERN. What you have to ask is: Are you happy with their response <time,attitude,etc.>. If yes then you should keep the faith, if no move on.