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Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the cus
by Hilyin 11y ago
Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the customer's hands, it's the customer's business what happens to it next, not In-N-Outs, it's not theirs anymore.
- deleted 11y ago[deleted]
- sjg007 11y agoNot necessarily.. if people start to get sick, who has the liability. Jack in the Box had bad food practices and it killed a bunch of people. Same idea here.
- smokeyj 11y ago> if people start to get sick, who has the liability The sick people, clearly. Just like the dead people who went to Jack in the Box. Exactly what kind of restitution are you proposing here? A pimped out grave?
- seanmcdirmid 11y agoThat is kind of early-90s Seattle (4 kids died, was working for McDonalds at the time), has Jack in the Box killed a bunch more people more recently that you are referring to?
- jessaustin 11y agoWould anyone be surprised if it had? I've been to some reasonably comfortable JackintheBoxes, but most of them aren't any better than e.g. Del Taco.
- seanmcdirmid 11y agoIf it had, it would totally have been in the news. That I knew what parent was talking about exactly goes to show that they don't happen that often. I'm not really a fan of Jack in the Box, but 1993 is when I graduated HS, for crying out loud.
- sjg007 11y agoNo but this is why In&Out wants to control/restrict delivery, to prevent people getting sick and suing them. Delivery guy could have Shigella or something, handles your food (eats a fry say) and you get sick. You blame In&Out. In fact he delivers 100 In&Outs all ordered from same place. Delivery guy is the vector but In&Out gets the blame.
- smokeyj 11y agoIn-N-Out burgers aren't owned but rather licensed. Contingent on not being door-dash. Read the EULA.
- dllthomas 11y agoIs that what that text is at the bottom of my fries?
- mturmon 11y agoYep, John 3:16 IIRC.
- tzs 11y agoAre people down voting this because John 3:16 goes on beverages, not fries (Proverbs 24:16 is the one they put on fries) [1]? [1] https://en.wikipedia.org/wiki/In-N-Out_Burger#Bible_verses https://en.wikipedia.org/wiki/In-N-Out_Burger#Bible_verses
- Intermernet 11y agoWoah! I had no idea they did that (I live in Australia). I read the linked Wikipedia page, but I still can't work out what the point is. Is that some form of subliminal missionary tactic? Sure the Snyder family were Christian, but why print bible citations on take-away wrappers? What's the context? What's the so-called "take-away"?
- mturmon 11y agoI eat there frequently, and I can't work out what the point is either. There is no other manifest connection between Christianity and the establishment. Note that many of the verses cited are the more vanilla Christian selections. Probably the most objectionable one (especially to non-Christian believers) is John 4:16 ("no man cometh unto the Father, but by Me"), but that one is not printed on anything a customer would see.
- greggman 11y agoIf you get a bad experience because DoorDash took too long or dropped the box and didn't tell you I suspect some/many/most? people might blame the restaurant, not DoorDash. So in that sense I can see why In-N-Out would care since from their POV DoorDash is appearing to represent them to customers.
- jessaustin 11y agoIn-N-Out are more vulnerable to delivery delays because they serve real french fries rather than the reconstituted chemistry experiments that most fast food places have. They are delicious when they come out the window, but must be eaten immediately to avoid calamity. So even if DoorDash were doing everything right, customers would not be happy with the french fries.
- baddox 11y agoI understand why In-N-Out might be upset, but I don't understand how they could possibly have any legal standing.
- chrischen 11y agoThere's probably something illegal about using their logo and displaying a modified menu with marked up prices.
- cookiecaper 11y agoThat's the trademark side of the case, and yes, In N Out could probably successfully argue that usage of their logo implies endorsement and/or is likely to create consumer confusion and that it's therefore a trademark violation. That's pretty easy for DoorDash to put to rest; just stop putting In N Out's logo on the site. A few good, highly-visible disclaimers would probably put any remainder of a trademark claim to rest. A modified menu would be tougher. You can argue that there may be copyright infringement, and that may be valid to a limited extent, but DoorDash could put up a version of the menu that wasn't copyrighted, as its heart, menus are factual arrangements, and facts are not original creative works subject to copyright (though a specific arrangement of those facts may be). In N Out could also claim that there's trademark infringement if DoorDash is using trademarked food names, but I think it'd be a harder argument to win, since DoorDash can argue it's a nominative use. IANAL.
- torbit 11y agoBut it doesn't reach the customers hands until it is delivered. How long does it take to be delivered? never used Door Dash. Does Door Dash care about quality? probably not as long as it is delivered. We know startups will try to grow quick, which in turn can make their services suffer. customers might blame In-N-Out instead of Door Dash (there are crazy people around).
- CodeWriter23 11y agoIn-N-Out is meant to be consumed on-premises. It doesn't travel well. Twenty minutes after it comes off the griddle, it's not really all that great. Since DoorDash is handing the food over to the customer, after a delay that will likely exceed 20 minutes, I can see In-N-Out's point here.