6 ms·

Why Open Offices Are Terrible

98 points by money_money_ 11y ago

draw_down 11y ago
I hate the fishbowl environment, every movement and facial expression is subject to the scrutiny and interpretation of others. My stomach makes funny noises sometimes, I can't control it. And so forth. One time I took a drink of a glass of water on my desk and my coworker made a remark about how I made some strange movement when I took the drink. To me this is hell, to have every single moment potentially under observation. I mentioned how uncomfortable that dynamic makes me and he apologized for his remark, but the point remains. It's not even about privacy, it's about please just fucking let me exist as an entity unto myself. People often think that when Sartre said "L'enfer c'est les autres", he was saying "other people suck and are annoying". But what he was saying is that hell is the constant presence of the Other.
- Jemmeh 11y ago
  This! I used to have a coworker that said I scratched my back too much. I wanted to tell her she breathed too much. I think the worst part was they said I used the bathroom too much. It was like being back in high school. I drink a lot of water. Geesh!
sktrdie 11y ago
I've worked all over the place: home, office, small offices, and now I just started working at this startup factory which is essentially a huge open space with dozen of startups sharing the same space: http://luissenlabs.com/ http://luissenlabs.com/ I love it. You get to know people from different places and it's like we're all a small community caring for one another. Also I think from a psychological point of view it helps having a large space and looking at different people all day. As humans we're definitely not wired to look at a computer all day. We've evolved to be in open spaces and not closed in caves.
- jawilson2 11y ago
  I agree. I moved from having an office for 8 years to an open office in March, and for the most part I love it. I'm pretty introverted, and I thought it would be difficult, but it actually helps with team interaction because before it wouldn't be unusual for weeks to pass without talking with anyone. The open plan "forces" interaction, and it has been a good thing for me.
joeax 11y ago
Nothing beats a home office. Or a Starbucks office, or working wherever you want.
- r00fus 11y ago
  I don't like permanently working in my home office. I need other folks around me most times to really keep me productive. My current pattern is to WFH 1-2 days a week, good for days with kids appointments or if I have back-to-back calls (e.g. from 6AM-2PM).
dkonofalski 11y ago
That really doesn't say anything about why they're terrible. They're just posting a bunch of random factoids without any kind of explanation for why those numbers might be. Seems like everything was cherry-picked pretty well.
- nkrisc 11y ago
  Not only that, at least one fact, how much AT&T saved, seems to imply open office spaces are not terrible. That is because the click-bait headline doesn't specify for whom.
  - pivo 11y ago
    Well, if the other metrics are as bad as they sound then saving $3K USD per employee might not be a net win for AT&T.
    - vonmoltke 11y ago
      Office space has a direct line item on somebody's balance sheet. Productivity doesn't.
- geebee 11y ago
  There are much better articles on the problems associated with noisy offices. At the very least, they should provide a link to the studies cited (which we can only hope aren't behind a paywall).
- bhhaskin 11y ago
  yep seems like click bait to me.
  - kzhahou 11y ago
    It's not click bait, it's just terrible presentation of data.
- paulhodge 11y ago
rm_-rf_slash 11y ago
There seems to be little discussion of the benefits to open offices. I would like to know how much money is saved to startups without significant funding. A big company like AT&T has no excuse but "shareholder value" for lowering the quality of work life - because let's be honest, private offices are obviously best - but a startup doesn't really have that choice. Personally, I'm fine with some kind of mix. Some people have cubicles where I work, others have offices, others are a bit more open. As long as I'm listening to good music, it's never really bothered me.
- mawburn 11y ago
  >private offices are obviously best I wouldn't say, obviously best. I work in a cubical with a door and ceiling high walls. Not an "office", but it's pretty close. Everyone has them and it's set up kind of like a cubical farm. It can be very secluding. Sometimes I'll see people from other teams on the same floor I've never seen before and introduce myself, just to find out they've been working here for 6+ months. I really like having my privacy when I'm working, but sometimes I can't help but feel the grass may be a little greener.
- ckluis 11y ago
  I’ve always thought that much of the bitching is about individual productivity without taking into the considerations of group productivity. Teams of 4-8 being in a single room probably gain more in collaboration in sum total by being together than the loss in personal productivity; however open spaces in the hundreds now introduct distractions for non-group associated work.
  - JoshTriplett 11y ago
    > Teams of 4-8 being in a single room probably gain more in collaboration in sum total by being together than the loss in personal productivity; however open spaces in the hundreds now introduct distractions for non-group associated work. Depends heavily on the work you're doing in that team. Sometimes you're all working on the same problem; sometimes you need to divide and conquer, or otherwise work on mostly unrelated matters. I've read about Valve's "moveable desks" and how they improve collaboration, but that's still a big open-plan office. I wonder if some sensible structure could make it easy to sometimes work in a shared office and sometimes work in groups?
iamleppert 11y ago
I found I was the most productive when I was in a small office with 2-3 other developers, with a door we could close. Everyone was setup this way, and people ended up decorating each of their rooms and every room had a "theme" (ours was called the lounge). This degree of personalization brought me closer to my co-workers whom I shared the office with, and as a result we worked better together. In the afternoons, we'd have our "coding sessions" where we could close the door and just sink into whatever project/problem we were working on. The result (without constant distractions of people walking by/around us) was extremely productive. This was back in Ohio years ago. Since then, I've moved to the bay area where I've unfortunately been forced to work in open offices. I find them depersonalizing and my ADD kicks in with people constantly walking by/around me. I isolate myself with good noise canceling headphones, but I find myself longing for the days when I shared an office with some really cool dudes. Or, maybe I still haven't found a team I like. Anyway, I find it odd that companies in the bay area, with how innovative everything is out here, think open offices are good and/or work. You pay people 6 figures to use their mind and then make them sit in a room all day with constant distractions. It makes no sense.
- kzhahou 11y ago
  Product idea: if you work at a startup of just 4-5 people and it's pretty quiet in your little space, we'll rent out temporary fake co-workers, who will talk loudly about their weekends next to you, shoot nerf guns, and get on the phone with AT&T to dispute a charge. The premium plan will include a manager who walks the floor and asks you how things are going. You can rent the co-workers on a weekly basis, or even just for one day when an investor is stopping by.
  - oberstein 11y ago
    Hell, the investor themselves can demand this service. Call it empathy building, and remember, if you don't work 80 hours this week you get to go join the salt mine devs!
  - intrasight 11y ago
    Awesome ;) Sign me up!
JoshTriplett 11y ago
Someone needs to write an article "why no one office plan will make everyone happy". Discussions around office layouts always devolve into different groups vehemently defending how everyone should love their preferred choice, and very few people recognizing that different people work differently. Some people thrive in an open office, while others can't function due to distraction, interruption, and an expectation of constant interaction. Some people thrive with private offices and doors, while others go stir-crazy and feel like they can't collaborate. And cubicles with proper separation end up as a satisficing solution that doesn't make anyone completely happy but doesn't drive people completely crazy. Ideally some kind of hybrid could work, with doors available for people who want them, and common work areas available for people who want them. But perceptions matter too, and "private office" rightfully looks like a perk; many who might function better in a common area might resent not getting an office.
- barce 11y ago
  Yeah, that would be an important article to write. I think the compromise where everyone "wins" with the open office is more inter-team communication.
  - geebee 11y ago
    I've read that communication may be diminished as well, though, as some people don't want to make noise or cause distractions, or may be uncomfortable having personal conversations near coworkers. In short, the people most distracted by this sort of noise may be most reluctant to engage in it. I don't have a cite here, and there's a lot of contradictory evidence anyway, but I can easily see how some kids of important inter-team communication might diminish, even if the overall amount of chatter greatly increases. This is why I tend to agree with people that open offices are more about the appearance of productivity than actual productivity (appearance of communication rather than real communication, illusion of cost savings rather than real cost savings).
- emingo 11y ago
  Agreed. I personally work well in an open office. Half way through the article, or really it was just citing other peoples research with no other analysis, I got mad. It just comes back to -- if you want to prove a point there will be data out there to help you justify it. This article is trying to pretend to be objective, but really is just citing a slew of studies that, presumably, had really small sample sizes. /rant There is no one answer. IMO an ideal office would have both options.
traverseda 11y ago
That infographic is really bad. 100% of what? A 100% increase? Then why is it a pie chart?
- legohead 11y ago
  > Happiness rank of private-office occupants, according to research at the University of Sydney on work environments. with a "1" above it.. Is that 1 person? 1 rank (out of how many ranks)? Rank #1? 1% happiness?
amyjess 11y ago
I've worked in a cube. I've shared an office with one other person with a variety of different desk arrangements. I've had my own office. I currently share an office with three other people (almost an open office). I vastly prefer sharing an office with one other person where both of us have our backs to the wall over any of the others. Having my own office is too isolating for my tastes, but I don't like wide open spaces, and I don't like people being able to sneak up behind me.
- kzhahou 11y ago
  > I don't like people being able to sneak up behind me This doesn't get discussed enough, compared to noise. There's something very primal about wanting to defend our backs. At work, in a restaurant, at the library... I want to have my back against the wall. My lizard brain thinks it's protecting me from predators, but my modern brain really doesn't want a pair of eyes behind me when I'm on email, or reddit, or whatever. And I don't want people to make their inevitable comments whenever I bury my face in my hands to just THINK for a while.
colund 11y ago
Here are some other HN posts about the open office problem "Google got it wrong" https://news.ycombinator.com/item?id=8815065 https://news.ycombinator.com/item?id=8815065 and "Headphones are the new walls" https://news.ycombinator.com/item?id=9797606 https://news.ycombinator.com/item?id=9797606
- noarchy 11y ago
  Anecdotally, I think I see a new post about this topic every week or two on HN. When it comes to software culture, this has to rank pretty highly in terms of how much discussion gets generated.
dclowd9901 11y ago
> 100 Percent increase in loss of productivity due to noise distraction in open-plan offices compared with private offices, as cited in a 2013 paper published by the Journal of Environmental Psychology. And yet, employment statistics show Americans are more productive than they've ever been. Something doesn't smell right with this data. http://www.bls.gov/lpc/ http://www.bls.gov/lpc/
- bildung 11y ago
  In economic terms productivity usually means GDP per capita or per work hour. The article implies the everyday meaning of the word. Besides: As the common job of IT is automation, e.g. reducing the need for labor, increased (everyday meaning) productivity of IT could actually result in lower (economic) productivity, as GDP gets smaller.
geebee 11y ago
Every now and then, it's time to stop concluding that you're right, and start to ask why nothing has changed. The data at this point seems overwhelming that open offices are bad for health, stress, productivity, and personal happiness, and they don't save a whole lot of money. So why are they still around, and how can this be changed? That's the article I'd love to read, though the issues go very deep. PG was certainly right in an essay from years ago where he concludes that private offices are really used to denote rank in a company, rather than to provide people with a quiet space for productive work. My own experience at Sun Microsystems a long time back was a good one. They had drop in centers with quiet rooms and loud rooms. Loud rooms had phones, quiet rooms didn't. None of it wouldn't have mattered without enforcement - every now and then, someone who did a lot of work on the phone (never a developer, they always took phone calls outside) would try to use the cell at a desk, figuring it was "ok" as long as they kept it short and used mildly hushed tones. Nope. The office manager, who didn't care who they were or if they liked her, enforced the rules. That could work, while preserving the rank/status qualities to offices that are important to other elements of an organization.
- draw_down 11y ago
  The reason is simple, it's cheaper than giving people offices.
  - geebee 11y ago
    You may be right, though I'd say more in perception than actuality. I'm not sure it actually is cheaper, since the amount saved is minimal and the lost productivity may be very high. However, in the land of externalized costs, that could be the reason. It's easier to point to the cost savings for cubicles or open offices and say "hey we saved that" than it is to point to the amount of software not written (or even harder to prove, written but lower in quality) and say "hey, we lost that".
barce 11y ago
I guess if I used Google the way this author did, I could write an article called, "Why Open Offices Are Great."
AdmiralAsshat 11y ago
If anyone would like a brief tour through Hell, I suggest visiting an open office call center. I'd just like to interview whichever genius thought it would help anyone to have your reps struggling to hear their own call over the sounds of everyone around them and their calls.
pwthornton 11y ago
I think this really depends on the type of work you do, what kind of personality you have and how exactly your open office is set up. Sometimes, I just need quiet to get a lot of work done. For these days, I might work at home so people don't stop by my office. Even with an office, people stop by all the time to tell me little things. That can make concentrating on programming, design or other stuff really difficult. Each interruption can knock me out of focus for 15 minutes. There is also the non-stop ringing of my office phone. On the other hand, when we are close to shipping something or in the earlier conceptual stages, it's nice to have a bunch of product people together without any walls. We might sit around a table with laptops and punch list and QA the rest of the product before we get ready to ship it.
intrasight 11y ago
Here's an idea for a hybrid. Have a robotic X Y conveyor in the ceiling that will drop a soundproof box on top of a cubicle when the occupant needs silence, privacy, etc. The box will seal off air, so you only get about 10 minutes of the virtual private office.
- PhantomGremlin 11y ago
  And when you want to allow two people to have a conversation without disturbing the people around them, you use this: https://en.wikipedia.org/wiki/Cone_of_Silence https://en.wikipedia.org/wiki/Cone_of_Silence
Johnny555 11y ago
I toured Sun Microsytems a long time ago, and at the time, they said they gave all employees private offices. They had copious open areas for team collaboration, but everyone appeared to have their own (small) private office. I think they eventually moved to floating offices with Sun-Rays everywhere, plug in your employee ID at any workstation and your desktop (and phone) magically appeared in that office. Seemed like it would have been a good place to work at the time (mid 90's, just as they were starting to skyrocket along with the dotcom boom).
hire_charts 11y ago
The trick to making an open office plan work is to use the lack of walls to increase the square footage per employee. On top of that, it really helps to have "break-out" spaces or quiet rooms, where you can go to get some work done away from the bustle. The problem is that it's easy to fall into the trap of cutting costs as part of transitioning to an open plan. You really can't have it both ways -- either you increase productivity and pay more in square-footage, or you cram everyone into a much smaller space at the cost of productivity and happiness.
pan69 11y ago
I can relate to the open office space fiasco. I have spend many years working in them. However, it isn't always an easy problem to solve for companies either, office space can be quite expensive and to give every developer (let alone every person) a private office is in most scenarios just not going to be financially viable. Having said, it should be doable for most companies to have at least a "loud" and a "quiet" space, i.e. two open spaces in stead of one. This gives workers at least some choice in which environment they prefer to work and it should be feasible for most companies out there.
sagivo 11y ago
the more i work in an open-space office, the more i want to work remotely.
Dmitry_Bryliuk 11y ago
it is terrible some stuff to survive in open offices: https://www.quora.com/What-drugs-do-you-put-into-your-bug-out-bag/answer/Dmitry-Bryliuk https://www.quora.com/What-drugs-do-you-put-into-your-bug-ou... it is mostly about sport supplements for mental performance and stress resilience. quite long to repost. warning! the use is somehow violating original instructions, but it is working. also applicable for software developers work and outdoor activities.
Overtonwindow 11y ago
Working in an open office is horrible. I would rather try to work in a noisy, overpriced, obnoxious, coffee chain, than spend another minute in an open office plan...

98 points by money_money_ 11y ago

I hate the fishbowl environment, every movement and facial expression is subject to the scrutiny and interpretation of others. My stomach makes funny noises sometimes, I can't control it. And so forth. One time I took a drink of a glass of water on my desk and my coworker made a remark about how I made some strange movement when I took the drink. To me this is hell, to have every single moment potentially under observation. I mentioned how uncomfortable that dynamic makes me and he apologized for his remark, but the point remains. It's not even about privacy, it's about please just fucking let me exist as an entity unto myself. People often think that when Sartre said "L'enfer c'est les autres", he was saying "other people suck and are annoying". But what he was saying is that hell is the constant presence of the Other.

Jemmeh 11y ago
This! I used to have a coworker that said I scratched my back too much. I wanted to tell her she breathed too much. I think the worst part was they said I used the bathroom too much. It was like being back in high school. I drink a lot of water. Geesh!

sktrdie 11y ago

I've worked all over the place: home, office, small offices, and now I just started working at this startup factory which is essentially a huge open space with dozen of startups sharing the same space: http://luissenlabs.com/ http://luissenlabs.com/ I love it. You get to know people from different places and it's like we're all a small community caring for one another. Also I think from a psychological point of view it helps having a large space and looking at different people all day. As humans we're definitely not wired to look at a computer all day. We've evolved to be in open spaces and not closed in caves.

jawilson2 11y ago
I agree. I moved from having an office for 8 years to an open office in March, and for the most part I love it. I'm pretty introverted, and I thought it would be difficult, but it actually helps with team interaction because before it wouldn't be unusual for weeks to pass without talking with anyone. The open plan "forces" interaction, and it has been a good thing for me.

joeax 11y ago

Nothing beats a home office. Or a Starbucks office, or working wherever you want.

r00fus 11y ago
I don't like permanently working in my home office. I need other folks around me most times to really keep me productive. My current pattern is to WFH 1-2 days a week, good for days with kids appointments or if I have back-to-back calls (e.g. from 6AM-2PM).

dkonofalski 11y ago

That really doesn't say anything about why they're terrible. They're just posting a bunch of random factoids without any kind of explanation for why those numbers might be. Seems like everything was cherry-picked pretty well.

nkrisc 11y ago
Not only that, at least one fact, how much AT&T saved, seems to imply open office spaces are not terrible. That is because the click-bait headline doesn't specify for whom.
- pivo 11y ago
  Well, if the other metrics are as bad as they sound then saving $3K USD per employee might not be a net win for AT&T.
  - vonmoltke 11y ago
    Office space has a direct line item on somebody's balance sheet. Productivity doesn't.
geebee 11y ago
There are much better articles on the problems associated with noisy offices. At the very least, they should provide a link to the studies cited (which we can only hope aren't behind a paywall).
bhhaskin 11y ago
yep seems like click bait to me.
- kzhahou 11y ago
  It's not click bait, it's just terrible presentation of data.
paulhodge 11y ago

rm_-rf_slash 11y ago

There seems to be little discussion of the benefits to open offices. I would like to know how much money is saved to startups without significant funding. A big company like AT&T has no excuse but "shareholder value" for lowering the quality of work life - because let's be honest, private offices are obviously best - but a startup doesn't really have that choice. Personally, I'm fine with some kind of mix. Some people have cubicles where I work, others have offices, others are a bit more open. As long as I'm listening to good music, it's never really bothered me.

mawburn 11y ago
>private offices are obviously best I wouldn't say, obviously best. I work in a cubical with a door and ceiling high walls. Not an "office", but it's pretty close. Everyone has them and it's set up kind of like a cubical farm. It can be very secluding. Sometimes I'll see people from other teams on the same floor I've never seen before and introduce myself, just to find out they've been working here for 6+ months. I really like having my privacy when I'm working, but sometimes I can't help but feel the grass may be a little greener.
ckluis 11y ago
I’ve always thought that much of the bitching is about individual productivity without taking into the considerations of group productivity. Teams of 4-8 being in a single room probably gain more in collaboration in sum total by being together than the loss in personal productivity; however open spaces in the hundreds now introduct distractions for non-group associated work.
- JoshTriplett 11y ago
  > Teams of 4-8 being in a single room probably gain more in collaboration in sum total by being together than the loss in personal productivity; however open spaces in the hundreds now introduct distractions for non-group associated work. Depends heavily on the work you're doing in that team. Sometimes you're all working on the same problem; sometimes you need to divide and conquer, or otherwise work on mostly unrelated matters. I've read about Valve's "moveable desks" and how they improve collaboration, but that's still a big open-plan office. I wonder if some sensible structure could make it easy to sometimes work in a shared office and sometimes work in groups?

iamleppert 11y ago

I found I was the most productive when I was in a small office with 2-3 other developers, with a door we could close. Everyone was setup this way, and people ended up decorating each of their rooms and every room had a "theme" (ours was called the lounge). This degree of personalization brought me closer to my co-workers whom I shared the office with, and as a result we worked better together. In the afternoons, we'd have our "coding sessions" where we could close the door and just sink into whatever project/problem we were working on. The result (without constant distractions of people walking by/around us) was extremely productive. This was back in Ohio years ago. Since then, I've moved to the bay area where I've unfortunately been forced to work in open offices. I find them depersonalizing and my ADD kicks in with people constantly walking by/around me. I isolate myself with good noise canceling headphones, but I find myself longing for the days when I shared an office with some really cool dudes. Or, maybe I still haven't found a team I like. Anyway, I find it odd that companies in the bay area, with how innovative everything is out here, think open offices are good and/or work. You pay people 6 figures to use their mind and then make them sit in a room all day with constant distractions. It makes no sense.

kzhahou 11y ago
Product idea: if you work at a startup of just 4-5 people and it's pretty quiet in your little space, we'll rent out temporary fake co-workers, who will talk loudly about their weekends next to you, shoot nerf guns, and get on the phone with AT&T to dispute a charge. The premium plan will include a manager who walks the floor and asks you how things are going. You can rent the co-workers on a weekly basis, or even just for one day when an investor is stopping by.
- oberstein 11y ago
  Hell, the investor themselves can demand this service. Call it empathy building, and remember, if you don't work 80 hours this week you get to go join the salt mine devs!
- intrasight 11y ago
  Awesome ;) Sign me up!

JoshTriplett 11y ago

Someone needs to write an article "why no one office plan will make everyone happy". Discussions around office layouts always devolve into different groups vehemently defending how everyone should love their preferred choice, and very few people recognizing that different people work differently. Some people thrive in an open office, while others can't function due to distraction, interruption, and an expectation of constant interaction. Some people thrive with private offices and doors, while others go stir-crazy and feel like they can't collaborate. And cubicles with proper separation end up as a satisficing solution that doesn't make anyone completely happy but doesn't drive people completely crazy. Ideally some kind of hybrid could work, with doors available for people who want them, and common work areas available for people who want them. But perceptions matter too, and "private office" rightfully looks like a perk; many who might function better in a common area might resent not getting an office.

barce 11y ago
Yeah, that would be an important article to write. I think the compromise where everyone "wins" with the open office is more inter-team communication.
- geebee 11y ago
  I've read that communication may be diminished as well, though, as some people don't want to make noise or cause distractions, or may be uncomfortable having personal conversations near coworkers. In short, the people most distracted by this sort of noise may be most reluctant to engage in it. I don't have a cite here, and there's a lot of contradictory evidence anyway, but I can easily see how some kids of important inter-team communication might diminish, even if the overall amount of chatter greatly increases. This is why I tend to agree with people that open offices are more about the appearance of productivity than actual productivity (appearance of communication rather than real communication, illusion of cost savings rather than real cost savings).
emingo 11y ago
Agreed. I personally work well in an open office. Half way through the article, or really it was just citing other peoples research with no other analysis, I got mad. It just comes back to -- if you want to prove a point there will be data out there to help you justify it. This article is trying to pretend to be objective, but really is just citing a slew of studies that, presumably, had really small sample sizes. /rant There is no one answer. IMO an ideal office would have both options.

traverseda 11y ago

That infographic is really bad. 100% of what? A 100% increase? Then why is it a pie chart?

legohead 11y ago
> Happiness rank of private-office occupants, according to research at the University of Sydney on work environments. with a "1" above it.. Is that 1 person? 1 rank (out of how many ranks)? Rank #1? 1% happiness?

amyjess 11y ago

I've worked in a cube. I've shared an office with one other person with a variety of different desk arrangements. I've had my own office. I currently share an office with three other people (almost an open office). I vastly prefer sharing an office with one other person where both of us have our backs to the wall over any of the others. Having my own office is too isolating for my tastes, but I don't like wide open spaces, and I don't like people being able to sneak up behind me.

kzhahou 11y ago
> I don't like people being able to sneak up behind me This doesn't get discussed enough, compared to noise. There's something very primal about wanting to defend our backs. At work, in a restaurant, at the library... I want to have my back against the wall. My lizard brain thinks it's protecting me from predators, but my modern brain really doesn't want a pair of eyes behind me when I'm on email, or reddit, or whatever. And I don't want people to make their inevitable comments whenever I bury my face in my hands to just THINK for a while.

colund 11y ago

Here are some other HN posts about the open office problem "Google got it wrong" https://news.ycombinator.com/item?id=8815065 https://news.ycombinator.com/item?id=8815065 and "Headphones are the new walls" https://news.ycombinator.com/item?id=9797606 https://news.ycombinator.com/item?id=9797606

noarchy 11y ago
Anecdotally, I think I see a new post about this topic every week or two on HN. When it comes to software culture, this has to rank pretty highly in terms of how much discussion gets generated.

dclowd9901 11y ago

> 100 Percent increase in loss of productivity due to noise distraction in open-plan offices compared with private offices, as cited in a 2013 paper published by the Journal of Environmental Psychology. And yet, employment statistics show Americans are more productive than they've ever been. Something doesn't smell right with this data. http://www.bls.gov/lpc/ http://www.bls.gov/lpc/

bildung 11y ago
In economic terms productivity usually means GDP per capita or per work hour. The article implies the everyday meaning of the word. Besides: As the common job of IT is automation, e.g. reducing the need for labor, increased (everyday meaning) productivity of IT could actually result in lower (economic) productivity, as GDP gets smaller.

geebee 11y ago

Every now and then, it's time to stop concluding that you're right, and start to ask why nothing has changed. The data at this point seems overwhelming that open offices are bad for health, stress, productivity, and personal happiness, and they don't save a whole lot of money. So why are they still around, and how can this be changed? That's the article I'd love to read, though the issues go very deep. PG was certainly right in an essay from years ago where he concludes that private offices are really used to denote rank in a company, rather than to provide people with a quiet space for productive work. My own experience at Sun Microsystems a long time back was a good one. They had drop in centers with quiet rooms and loud rooms. Loud rooms had phones, quiet rooms didn't. None of it wouldn't have mattered without enforcement - every now and then, someone who did a lot of work on the phone (never a developer, they always took phone calls outside) would try to use the cell at a desk, figuring it was "ok" as long as they kept it short and used mildly hushed tones. Nope. The office manager, who didn't care who they were or if they liked her, enforced the rules. That could work, while preserving the rank/status qualities to offices that are important to other elements of an organization.

draw_down 11y ago
The reason is simple, it's cheaper than giving people offices.
- geebee 11y ago
  You may be right, though I'd say more in perception than actuality. I'm not sure it actually is cheaper, since the amount saved is minimal and the lost productivity may be very high. However, in the land of externalized costs, that could be the reason. It's easier to point to the cost savings for cubicles or open offices and say "hey we saved that" than it is to point to the amount of software not written (or even harder to prove, written but lower in quality) and say "hey, we lost that".

barce 11y ago

I guess if I used Google the way this author did, I could write an article called, "Why Open Offices Are Great."

AdmiralAsshat 11y ago

If anyone would like a brief tour through Hell, I suggest visiting an open office call center. I'd just like to interview whichever genius thought it would help anyone to have your reps struggling to hear their own call over the sounds of everyone around them and their calls.

pwthornton 11y ago

I think this really depends on the type of work you do, what kind of personality you have and how exactly your open office is set up. Sometimes, I just need quiet to get a lot of work done. For these days, I might work at home so people don't stop by my office. Even with an office, people stop by all the time to tell me little things. That can make concentrating on programming, design or other stuff really difficult. Each interruption can knock me out of focus for 15 minutes. There is also the non-stop ringing of my office phone. On the other hand, when we are close to shipping something or in the earlier conceptual stages, it's nice to have a bunch of product people together without any walls. We might sit around a table with laptops and punch list and QA the rest of the product before we get ready to ship it.

intrasight 11y ago

Here's an idea for a hybrid. Have a robotic X Y conveyor in the ceiling that will drop a soundproof box on top of a cubicle when the occupant needs silence, privacy, etc. The box will seal off air, so you only get about 10 minutes of the virtual private office.

PhantomGremlin 11y ago
And when you want to allow two people to have a conversation without disturbing the people around them, you use this: https://en.wikipedia.org/wiki/Cone_of_Silence https://en.wikipedia.org/wiki/Cone_of_Silence

Johnny555 11y ago

I toured Sun Microsytems a long time ago, and at the time, they said they gave all employees private offices. They had copious open areas for team collaboration, but everyone appeared to have their own (small) private office. I think they eventually moved to floating offices with Sun-Rays everywhere, plug in your employee ID at any workstation and your desktop (and phone) magically appeared in that office. Seemed like it would have been a good place to work at the time (mid 90's, just as they were starting to skyrocket along with the dotcom boom).

hire_charts 11y ago

The trick to making an open office plan work is to use the lack of walls to increase the square footage per employee. On top of that, it really helps to have "break-out" spaces or quiet rooms, where you can go to get some work done away from the bustle. The problem is that it's easy to fall into the trap of cutting costs as part of transitioning to an open plan. You really can't have it both ways -- either you increase productivity and pay more in square-footage, or you cram everyone into a much smaller space at the cost of productivity and happiness.

pan69 11y ago

I can relate to the open office space fiasco. I have spend many years working in them. However, it isn't always an easy problem to solve for companies either, office space can be quite expensive and to give every developer (let alone every person) a private office is in most scenarios just not going to be financially viable. Having said, it should be doable for most companies to have at least a "loud" and a "quiet" space, i.e. two open spaces in stead of one. This gives workers at least some choice in which environment they prefer to work and it should be feasible for most companies out there.

sagivo 11y ago

the more i work in an open-space office, the more i want to work remotely.

Dmitry_Bryliuk 11y ago

it is terrible some stuff to survive in open offices: https://www.quora.com/What-drugs-do-you-put-into-your-bug-out-bag/answer/Dmitry-Bryliuk https://www.quora.com/What-drugs-do-you-put-into-your-bug-ou... it is mostly about sport supplements for mental performance and stress resilience. quite long to repost. warning! the use is somehow violating original instructions, but it is working. also applicable for software developers work and outdoor activities.

Overtonwindow 11y ago

Working in an open office is horrible. I would rather try to work in a noisy, overpriced, obnoxious, coffee chain, than spend another minute in an open office plan...