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The software doesn't highlight calls it highlights messages with keywords. This was asked for by a dispatcher who said during emergencies it's hard to spot the
by timclemans206 11y ago
The software doesn't highlight calls it highlights messages with keywords. This was asked for by a dispatcher who said during emergencies it's hard to spot the important messages. This particular dispatcher's job was to monitor all of the other dispatchers and ensure that calls were prioritized correctly. The software itself did not do the dispatchers job for them. Calls are prioritized before the Chief Dispatcher typically sees them. There are calls the Chief Dispatchers are supposed to know about but are always notified of. This software was a tool to help keep the Chief Dispatchers in the loop. They dictated which keywords they wanted to use.
The meeting was scheduled by the director of IT at the time, a former Amazon VP who left two weeks after this incident, about how to allow me to continue developing apps like this. He was trying to put structure about it. The Captain wanted none of it.
- tptacek 11y agoWhat kind of messages? What kind of highlighting? What's a specific use case you were targeting? (I'm sure there was one! I just see too many of us speculating about it.)
- timclemans 11y agoThe messages were by dispatchers. I'll give you an example, shortly after the center was no longer allowed to the app, someone called 911 and claimed his car had been shot. A dispatcher put it down as rock hit the car. A higher up told me that had my app been in used the Chief Dispatcher would have been alerted because they all had keywords for shot, shooting, etc. This is the only tool to see all messages for everything at once. I even asked them if they would like to hide messages and they said no.
- x1798DE 11y agoHey, sorry to derail, but I've been meaning to get back in touch with you, totally weird to see you here. Email me at x1799faa@gmail.com and I'll explain.
- teyc 11y agoEnterprise software is hard not because writing it is hard, but the multitude of stakeholders that you have to convince and have a buy-in before it would even pass muster. However, you are brimming with good ideas, if Seattle doesn't want your ideas, there are enough police departments in the world that you'll find someone who is willing to try new things.