5 ms·

I have dealt with them a fair bit and they have been responsive and reliable. Then again I give them money, rather than just having an empty account.

scrollaway 11y ago
shrug I'm sure a lot of people have had good experiences with them. I'd say ask them how you'd go about having your account closed and see how they react...
- bhouston 11y ago
  I have cancelled machines before and had no problems. I have spent a lotat ovh. I general use the web self serve because it is faster. I think ovh is a low cost provider and you should not expect too much hand holding from them. If you do you are likely using the wrong provider and they will probably agree. Seriously how big of a monthly bill did you have at ovh that was the problem? Are we talking thousands, tens of thousands or something like a personal $20/mth account?
  - scrollaway 11y ago
    You seem to have misunderstood my post? I asked for an unused account, with no machine to its name anymore, to be closed down. After a week of back and forth, they asked me to send a written letter to their lawyer to go forward with it. It's the most absurd experience I've ever had closing an account on any website - ever.
    - Dylan16807 11y ago
      Still, you're not a customer. Did you have any bad experiences while a customer?
      - scrollaway 11y ago
        Yes (and so does my friend who owns a large french website run entirely off OVH), but that's another story and not really worth getting into. OVH is a very mediocre host, and being mediocre is.. okay, I guess. Their behaviour when closing an unused account pissed me off far more than mediocrity ever could.
mahouse 11y ago
Not my case. They are usually slow when resolving issues, and downtime and restarts without a reason are common (I use a VPS)
- Sami_Lehtinen 11y ago
  They have different VPS tiers with different service levels and guarantees. With higher tiers they're pretty quick to deal with issues.

scrollaway 11y ago

shrug I'm sure a lot of people have had good experiences with them. I'd say ask them how you'd go about having your account closed and see how they react...

bhouston 11y ago
I have cancelled machines before and had no problems. I have spent a lotat ovh. I general use the web self serve because it is faster. I think ovh is a low cost provider and you should not expect too much hand holding from them. If you do you are likely using the wrong provider and they will probably agree. Seriously how big of a monthly bill did you have at ovh that was the problem? Are we talking thousands, tens of thousands or something like a personal $20/mth account?
- scrollaway 11y ago
  You seem to have misunderstood my post? I asked for an unused account, with no machine to its name anymore, to be closed down. After a week of back and forth, they asked me to send a written letter to their lawyer to go forward with it. It's the most absurd experience I've ever had closing an account on any website - ever.
  - Dylan16807 11y ago
    Still, you're not a customer. Did you have any bad experiences while a customer?
    - scrollaway 11y ago
      Yes (and so does my friend who owns a large french website run entirely off OVH), but that's another story and not really worth getting into. OVH is a very mediocre host, and being mediocre is.. okay, I guess. Their behaviour when closing an unused account pissed me off far more than mediocrity ever could.

mahouse 11y ago

Not my case. They are usually slow when resolving issues, and downtime and restarts without a reason are common (I use a VPS)

Sami_Lehtinen 11y ago
They have different VPS tiers with different service levels and guarantees. With higher tiers they're pretty quick to deal with issues.