4 ms·
In my experience, this is not about the chat software (Bloomberg's not that great at it) but more about the best customer service ever. And that's really diffic
by iaskwhy 11y ago
In my experience, this is not about the chat software (Bloomberg's not that great at it) but more about the best customer service ever. And that's really difficult to copy, in particular by startups which usually prefer to forget about customer service at all...
- lordnacho 11y agoThe best customer service ever? If you ask them something mundane like "How do I show dividends for GE?" they will know. If you ask anything even slightly technical like "How do I get the API to adjust the divendends?" you will hit a wall. The customer service people seem to be there only for the terminal users.
- iaskwhy 11y agoWhenever I have issues with their API I just use their API support web page, not the terminal. In my experience, the terminal support team doesn't know anything about their APIs. If you are as lucky as I am, you also get to directly email or call the person responsible for handling all about your company at Bloomberg. I understand other people might have a different experience but in my view they are the best custome service I ever used. On the opposite side I can think of their main competitor, Reuters, and their awful customer service, in particular the API support team. I always need to schedule a meeting if I want something done about my support emails. I would add their APIs quality match their customer support...