4 ms·

Did you contact CS? Amazon's customer support is amazingly good and would take care of that for you ASAP.

• shawabawa3 11y ago
  Customer support will be happy to refund your purchase, but there's nothing they can do about a fundamentally bad product
  • eclipxe 11y ago
    This clearly sounds like defective hardware that could be replaced.
    • justin_vanw 11y ago
      The hardware is fine, it's a software issue.