smca

8 ms·

1. 91.▲
   by smca 4y ago

   I'm glad to hear that (and that you're a new Stripe user!). If you do ever have an issue and you're not getting the support you need, you can reach me at my HN username @stripe.com.
2. 92.▲
   by smca 4y ago

   We're working on a post about some of the specific work we're doing here. We'll be sure to share it here when it's ready.
3. 93.▲
   by smca 4y ago

   The random Stripe employee is me. John and I left comments with details on what we're doing to fix our failings in that particular case: https://news.ycombinator.com/item?id=34234079
4. 94.▲
   by smca 4y ago

   (I work at Stripe) I've posted about this before but leaving here again for posterity. Many complaints posted about Stripe on HN, Twitter, and Reddit are from fraudulent users looking to overturn decisions we've correctly made. Th
5. 95.▲
   by smca 4y ago

   (I work at Stripe) If you have a Stripe account, you can navigate to support.stripe.com/contact right now and speak to someone. Chat is near instantaneous, email takes a little longer, and if you request a call it takes three minutes.
6. 96.▲
   by smca 4y ago

   Evan, thanks for taking the time to write this up. I helped resolve your particular issue on NYE and I’m acutely aware of how painful it’s been. I broadly agree with a lot of your statements. The lack of clear communication and the repetiti
7. 97.▲
   by smca 4y ago

   When you introduce elements of risk outside of Stripe's control it can affect how our support team is able to respond. We respect that users will use any channels they are active on to challenge decisions. I'm actively looking int
8. 98.▲
   by smca 4y ago

   Thanks, replied.
9. 99.▲
   by smca 4y ago

   Can you email me at my HN username @stripe.com? I'm looking into this right now.
10. 100.▲
    by smca 4y ago

    You don't need to backchannel your requests to reach a human at Stripe. If you reach out over chat, email, or by requesting a callback, you reach a human 100% of the time. When you introduce elements of risk (fraudulent actors who migh
11. 101.▲
    by smca 4y ago

    (I work at Stripe) As jmillikin points out below, this particular complaint has been repeatedly posted about Stripe on both Reddit and HN, with slight modifications to the claimed business. Publicly represented facts are not always reliable
12. 102.▲
    by smca 4y ago

    [I work at Stripe] As a practical matter, this guide is somewhat misleading in the sense that it very substantially overestimates what a typical B2B SaaS business pays for Stripe. For example: • Cards pricing. The guide assumes a B2B SaaS b