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12 ms
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121.
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by
sblank
17y ago
Thanks for the link to the MIT paper. Wish I had seen it _before_ I wrote the blog post! I would have been much more coherent. steve
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by
sblank
18y ago
No. The book was the summary of the course notes from the Berkeley/Haas Business School Customer Development class. The stories attempt to add some color to the book.