prateekdayal

14 ms·

1. 91.▲
   by prateekdayal 15y ago

   I never got the email to accept. I have done this before and it took just minutes
2. 92.▲
   Is Godaddy delaying domain transfer requests?(skitch.com)

   209 points by prateekdayal 15y ago|47 comments
3. 93.▲
   by prateekdayal 15y ago

   It is http://www.muziboo.com that we have been doing for over 4 years. It has about half a million users and we make good cash from ads + pro account. Happy to answer any more questions
4. 94.▲
   by prateekdayal 15y ago

   Thanks for the suggestion. Yes. We are going to redo the about us page and mention that. Also, my question was more around ways of signaling to your potential customers that you have a solid roadmap and plan/ability to make it big and susta
5. 95.▲
   The ‘Gowalla Situation’(teamblog.supportbee.com)

   66 points by prateekdayal 15y ago|28 comments
6. 96.▲
   by prateekdayal 15y ago

   Thanks for the feedback. Yea we are still deciding on the logo. Like the Bee but I think the placement has to be played around with :) Let's discuss the language construction in a call soon. Thanks for the other pointers as well
7. 97.▲
   by prateekdayal 15y ago

   The resemblance with Gmail is intentional. I think we should talk about it on the page. The idea is that most people already love Gmail for their customer support and want a few extra features on top of it. That is exactly what you get with
8. 98.▲
   by prateekdayal 15y ago

   To collaborate with your team. If you are the only one doing support in your company and never need to involve anyone else, then yes, you can use an email client.
9. 99.▲
   by prateekdayal 15y ago

   Wow. Never thought about it that way. The decision to have it drag and drop comes from the fact that Gmail does it that way too and we wanted to stay as close to Gmail as possible to avoid any kind of learning curve. One thing that we are m
10. 100.▲
    by prateekdayal 15y ago

    Thanks for pointing it out. Will have it fixed. We are using Reveal JS that comes packaged with Foundation - http://www.zurb.com/playground/reveal-modal-plugin .
11. 101.▲
    by prateekdayal 15y ago

    Thanks for the suggestion on the Video. We are definitely going to do that for our next iteration. How do I send over the beta details to you? Could not find an email address. You can signup here btw - http://supportbee.com/beta-signup
12. 102.▲
    by prateekdayal 15y ago

    Thanks. We will split test and see which one does better. A lot of the messaging is trying out tips from CopyHackers - http://www.copyhackers.com and so may be a little too edgy.
13. 103.▲
    by prateekdayal 15y ago

    Thanks for the detailed feedback. > 1. Not too sure about the title "Kiss Your Complicated Help Desk Software Goodbye!" as well as the statement below it. Big words, which can easily be replaced by smaller words and more images of the p
14. 104.▲
    by prateekdayal 15y ago

    There seems to be some issue with the Vimeo JS wrapper that I am not able to figure out. However it worked so I pushed it. Will check it out again or atleast hide the error :) Yes, I have looked at bootstrap. Do you mean the header backgrou
15. 105.▲
    by prateekdayal 15y ago

    Thanks for pointing it out. It is a leftover from our previous design where were still trying to figure out the positioning. Will remove it :)
16. 106.▲
    by prateekdayal 15y ago

    We have been working on SupportBee for about a year now and getting close to a public launch. We made this site using Foundation CSS http://foundation.zurb.com/ (works really well on ipad too but has some issues on iphone) and some fonts
17. 107.▲
    Ask HN: Feedback on our new landing page?(supportbee.com)

    22 points by prateekdayal 15y ago|30 comments
18. 108.▲
    by prateekdayal 15y ago

    Good set of tips. Some tips and tricks that we have learnt when building an API for http://supportbee.com (a JS app in the frontend) 1. Stick to the restful patterns as much as possible. One benefit is that models written in frameworks li
19. 109.▲
    by prateekdayal 15y ago

    Let me explain my use case. We have several listings (Unassigned, My Tickets, All Tickets etc). A list view initializes a TicketList collection and then does the usual rendering etc. Also, once we render a listing we cache the rendered view
20. 110.▲
    by prateekdayal 15y ago

    Thanks for the comment Jeremy. What about this case (copying from my comment on my blog) "Also a ticket could be present in two different collections fetched from different urls. For example, the same ticket (id) could be in /tickets/all_ti
21. 111.▲
    by prateekdayal 15y ago

    Also a ticket could be present in two different collections fetched from different urls. For example, the same ticket could be in /tickets/all_tickets and /tickets/my_tickets. The book keeping just keeps getting harder as your app grows
22. 112.▲
    by prateekdayal 15y ago

    > This seems not much more than trying to standardize a global registry lookup for your models. Why not just make your collection globally accessible, and reference the fetched model with Because the collection could be inside another o
23. 113.▲
    by prateekdayal 15y ago

    > if the impl is sober, I haven't tried it out yet The way Backbone is structured (or this could be my limited understanding of it), you have to hack it at a very low level to get something like this going. Some people may have concerns
24. 114.▲
    Identity Map for Backbone.js Models (devblog.supportbee.com)

    30 points by prateekdayal 15y ago|17 comments
25. 115.▲
    by prateekdayal 15y ago

    Mostly so that people interested in specific kind of posts (for instance dev posts) can just subscribe to that blog.
26. 116.▲
    by prateekdayal 15y ago

    Thanks for the feedback. Very actionable. We will incorporate it in our next iteration. Do you have any feedback on the product/product philosophy? Would love to hear that too.
27. 117.▲
    by prateekdayal 15y ago

    Thanks for the feedback. We will be working in the copy in the coming days based on the feedback we get. We basically wanted to put up the video and see if people like the direction we have taken product wise. Do you have any feedback on th
28. 118.▲
    by prateekdayal 15y ago

    We have been developing SupportBee for the last 7 months with feedback from some HNers. We now have a working product used by a few of our beta customers and have put up a video demo of our product on the site. We would love to hear the fee
29. 119.▲
    Show HN: SupportBee - A Help Desk that is a joy to use(supportbee.com)

    16 points by prateekdayal 15y ago|12 comments
30. 120.▲
    by prateekdayal 15y ago

    That's a great approach. I think one issue that can crop up if you do a fetch and reload the entire listing, some state like checked rows in the table etc can be lost. So you have to add some more logic to preserve it. I think that's why it