pranav_rajs

7 ms·

31.
by pranav_rajs 6y ago
There are people who have built custom solutions on top of Chatwoot and selling it. There are people who are selling it in their country without changing the code and making profit out it. I'm happy to help those people out (not for fr
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by pranav_rajs 6y ago
It is multi-tenant, just like other SaaS providers. We can provide managed-services based on request.
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by pranav_rajs 6y ago
Haha! for sure.
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by pranav_rajs 6y ago
This is a hard decision to make. It would be considered on the basis of a couple of things. If it is derivate of already existing code, we would suggest not to do that. If it is an original work, then we would consider those. Having said th
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by pranav_rajs 6y ago
Our community edition which is available with MIT license and is free for use should cover the starter plans in Intercom. $99/user/month is targetted at large enterprises requiring enterprise support.
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by pranav_rajs 6y ago
> If I may, what's your take on Cloudflare's upcoming DurableObjects for Workers [0] and the possibilities that entails for chat-applications like these? It seems interesting. We have not had time yet to deep dive. > I want
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by pranav_rajs 6y ago
Great! Just sent an email :)
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by pranav_rajs 6y ago
We have had requests for phone support. At the moment, our primary focus is on text based messaging. We will get to the phone/video part in the future. We want to make the software simple and easy to use. Setting up Asterisk and using
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by pranav_rajs 6y ago
We have a enterprise edition in works. We will launch it soon. Whatever is MIT now, will stay as MIT.
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by pranav_rajs 6y ago
We know Preetam, they are a great team!
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by pranav_rajs 6y ago
We are using Discord for managing our community. We have already thought about this. There was not enough requests to build the integration. Anyway I have created an issue at the repo, so that this can be tracked. https://github.
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by pranav_rajs 6y ago
I didn't completely understand the use case. Do you wish to 1. Reply to the support messages from Discord or 2. Manage discord community over some other tool? The first one is an integration similar to what we have with Slack right now
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by pranav_rajs 6y ago
You can integrate 7 channels with Chatwoot including Email. https://www.chatwoot.com/features/channels We have a base version of CRM at the moment, we are building more on top of it.
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by pranav_rajs 6y ago
Let us know if you need any help in setting it up.
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by pranav_rajs 6y ago
We allow tagging the conversations and contacts, filter them based on the tag. At the moment we don't have a CSV export, we are working on it. You can get the same information as JSON using our APIs.
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by pranav_rajs 6y ago
Yes, we already integrate with Rasa.ai and Dialogflow. You can start the conversation with DialogFlow and pass it off to the agent. You can see a demo here https://www.chatwoot.com/features/chatbots and a setup guide w
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Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk
396 points by pranav_rajs 6y ago|110 comments