pc

9 ms·

121.
by pc 7y ago
> What I was most struck by in the conversation is that Zuck is actually doing some of the things Cowen advocates - policy experimentation, taking on long-term projects with uncertain payoffs, etc. at CZI. I'm a big admirer of wha
122.
by pc 7y ago
Thanks! This is also an area we're working hard to improve. The scale is pretty substantial (we recently handled our millionth support case of 2019), but there are plenty of ways in which we want to improve, and we have a lot of in-f
123.
by pc 7y ago
Thanks! We still have a lot of work to do. (Making our integration experience simpler -- now that Stripe's functionality has grown so much -- is an area of current focus. If any HN readers happen to have specific suggestions on this fr
124.
by pc 7y ago
Stripe cofounder here. Quick comment to say that we're excited about the move. South San Francisco is a cooperative and open-minded city. In being an infrastructure company, we have to take a long-term view, and we think this can be a
125.
by pc 7y ago
> Yeah their API is a little bit... bloated for simple needs since they're covering for many different use-cases You're right. We're fixing this. Stay tuned.
126.
by pc 7y ago
[Stripe cofounder] Thanks to everyone here who took a chance on us in the beginning and shared helpful feedback over the years! How to serve startups/developers more effectively at scale is still the main thrust of our product focus.
127.
by pc 7y ago
[Stripe cofounder] Thanks! We're always paranoid that we're too slow, for whatever it's worth. We're still iterating on the supporting models and frameworks. We think a lot about pace layering -- how do we have teams tha
128.
by pc 7y ago
Interesting idea!
129.
by pc 7y ago
Yeah, we've iterated a lot (and done a lot of customer interviews) to try to figure how to make the presentation as simple-to-understand as possible. It's hard to show a (de facto) APR precisely because it will depend on your subs
130.
by pc 7y ago
Yes, but much of it is simply taking the problem more seriously. In principle, others could build this by leveraging bank account data. (Or by using Stripe Connect.) We were so struck by the extent of the problem reported by Stripe users, a
131.
by pc 7y ago
[Stripe cofounder.] > Based on the amount of junkmail I get offering my small business loans, I have a hard time believing the "filling a niche no-one else is offering" narrative. Leaving aside questions about how good those
132.
by pc 7y ago
[Stripe cofounder.] > But one thing strikes me as odd about this whole arrangement. The better a business performs, the quicker it is able to repay the loan, and the higher its effective APR becomes! It's essentially a prepayment p
133.
by pc 7y ago
Stripe CEO here. We're very sorry about this. We work hard to maintain extreme reliability in our infrastructure, with a lot of redundancy at different levels. This morning, our API was heavily degraded (though not totally down) for 24
134.
by pc 7y ago
For now!
135.
by pc 8y ago
This is an ad hominem attack that doesn't really help us understand whether the core substance of her argument is true , which is what really matters.
136.
by pc 8y ago
I think it's very reasonable for someone to raise an eyebrow at this, though I'd love to know where I'm wrong rather than just lacking in relevant experience. More importantly, though, the article I was being interviewed ab
137.
by pc 8y ago
I’m sorry to hear you’ve encountered some issues. Rest assured that core improvement remains our primary focus. On support, our metrics (primarily, responsiveness and customer satisfaction) show substantial improvement over the past two yea
138.
by pc 8y ago
I think we first used “increase the GDP of the internet” in early 2012, a few months after Stripe launched.
139.
by pc 8y ago
Stripe cofounder here. It's a very fair question. > I must admit to being somewhat uncomfortable that Stripe seems to be spreading themselves out into areas outside their core business The vast majority of Stripe employees (and th
140.
by pc 8y ago
I'm definitely a fan of this project but it'd be a mistake to attribute too much to me... it's led within Stripe by a team of very talented people.
141.
by pc 8y ago
That’s a good point; I should probably add it.
142.
by pc 8y ago
It was published today.
143.
by pc 8y ago
Advice is to visit, not to move!
144.
by pc 8y ago
This is slightly off-topic (I'm going to be that "this is sorta more a comment than a question..." guy for a second), but I just want to say that Scott's blog is one of my favorite blogs on the whole internet. If only th
145.
by pc 8y ago
Stripe cofounder here. By our internal metrics (tracking customer satisfaction and response times), our support has gotten better each of the last four years. But I'd love to hear more about the cases in which we fell short. Could you
146.
by pc 8y ago
Both podcasts were recorded months ago... just coincidence how they landed.
147.
by pc 8y ago
I don't mean to take any stance on whether it's the singular outlier in magnitude, but https://www.citylab.com/equity/2018/04/the-global-housing-cr... makes a strong case for it being broader than a
148.
by pc 8y ago
That's not CA YIMBY's ED. CA YIMBY was not involved in that protest.
149.
by pc 8y ago
> There is massive opposition within the poorer, non-white bay area community to the political group that Stripe is funding here. CA YIMBY literally shouted down minority activists who were opposed to a housing bill at a recent protest.
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by pc 8y ago
> If you believe housing prices are a core problem to the growth of your business why continue to grow in the bay area rather than try and move to a less expensive region of the country? We also do that! Stripe is hiring engineers in b

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