parthi

8 ms·

31.
by parthi 7y ago
Hi HN! We're launching Hallway https://hallway.chat to encourage people working from home during this pandemic to socialize more. This started because my roommate started working from home recently and was sad because he do
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Show HN: Hallway – make working from home less lonely(hallway.chat)
75 points by parthi 7y ago|13 comments
33.
by parthi 7y ago
They're a great company competing Google Voice. We're really trying to focus on customer support and success. We don't want to be a general purpose business phone since other companies like OpenPhone are doing a great job the
34.
by parthi 7y ago
You're thinking a step ahead. Yeah, I think businesses are going to start using SMS for marketing because it's not a saturated channel like email. We're trying to do customer support which doesn't deal with high volume o
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by parthi 7y ago
Thanks for the support! Would love to chat to see if we can help or what you would want. parthi@founderphone.com or 510 756 2522
36.
by parthi 7y ago
Yeah, we're actively trying to figure out group texting. Right now it looks like the individuals in the group are texting you
37.
by parthi 7y ago
Thanks for pointing those companies out! Really appreciate it. I actually know two of the TalkBin founders
38.
by parthi 7y ago
Thank you for your thoughts! Yeah, technology is making everything more distant and impersonal. We're trying to figure out how we can make business to customer interactions feel like you're actually cared for by a real person inst
39.
by parthi 7y ago
We can do that for you. We can give you the API endpoints to hit from Twilio. Want to shoot me an email at parthi@founderphone.com or text at 510 756 2522?
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by parthi 7y ago
We can technically support non-US. It just would be prohibitively expensive right now. But we can keep you posted!
41.
by parthi 7y ago
Thanks for the feedback! A phone number is a lot more personal and immediate than email. We intend for this to be used with your most valuable customers, where you want to give them a direct line to someone senior at the company. We started
42.
by parthi 7y ago
This assumes you want to build a personal relationship with your customer. Think high value customers. You would want to provide a concierge like service in that case vs making it anonymous and distant It's a Twilio/Slack integrat
43.
by parthi 7y ago
For larger teams that aren't startups, we don't intend for this to be used for everyone. We think it should be reserved for your most important customers. In a lot of B2B businesses, a handful of customers account for the lion&#x2
44.
Show HN: FounderPhone – make customer support personal with SMS
106 points by parthi 7y ago|40 comments
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How do you track your customers and communicate with them in a B2B company?
4 points by parthi 7y ago|0 comments
46.
by parthi 7y ago
Personal network, PH, HN. No paid acquisition. Built relationships while testing concept with a landing page first, so I had beta customers lined up at launch. It's important to try to convert leads on your website early on since you d
47.
by parthi 7y ago
User B needs to verify their email for it to count. Otherwise you could enter a fake email and move up the list. When user B joins the list and verifies their email, A's internal score increases. The final list is sorted by score and t
48.
by parthi 7y ago
This is not a YC company. Apologies if there is any confusion. Title has been changed to Show HN.
49.
by parthi 7y ago
This whole project is very meta :-)
50.
by parthi 7y ago
How did you get there? Did something link you. Also didn't realize there was a dev build of Firebase SDK. Looking through docs right now. It seems to be one and the same. Will update you if I made a mistake and needed to flip a dev to
51.
by parthi 7y ago
Not yet. But something I want to add. Setup will be a little bit more complicated since you will have to change DNS records.
52.
by parthi 7y ago
Can you email the message at parthi@referlist.co? Super weird since those are being sent with Firebase that is owned by Google.
53.
by parthi 7y ago
We don't use Haraka but we do use Firebase! Thanks for the feedback! You only move up the waitlist if a person you refer verifies their email. Robinhood Crypto had this issue where they didn't check email verification and people g
54.
by parthi 7y ago
Thanks for the helpful feedback! - That's a bug more than a feature because I unfortunately haven't tested the site for accessibility (but I should!) - Re: the email being in the query params, that's a good point. Will see if
55.
by parthi 7y ago
Yup, that's a good idea. I think that's pretty effective for e-commerce and consumer especially where paid advertising can be used to test CTR, CAC and general interest. I think the next step there would be to build a landing page
56.
by parthi 7y ago
It is crazy crowded. Everyone else is expensive and a little "too much". This is an affordable side project I made for myself that I wanted to share with the world since I wasn't happy with what was out there. Not trying to g
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Show HN: Referlist – Increase email sign-ups via word of mouth referrals
70 points by parthi 7y ago|25 comments
58.
by parthi 7y ago
Hello all! We're opening up MightyDash to beta testing to help founders, PMs and UXR collect user feedback from customer support, your sales CRM, in-app surveys, FAQ center and social media. We automatically aggregate related feedback
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MightyDash – Collect, track and prioritize user feedback across channels(mightydash.com)
2 points by parthi 7y ago|1 comments
60.
How do you collect customer feedback for a software product?
3 points by parthi 7y ago|0 comments

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