kunle

43 ms·

421.
Hipmob (YC W12) Wants To Become The Premier In-App Customer Service Tool(techcrunch.com)
21 points by kunle 14y ago|3 comments
422.
by kunle 14y ago
Agreed. They're definitely preparing for the world that's coming faster than anyone else
423.
And the Award for the Next HBO Goes to...(gq.com)
5 points by kunle 14y ago|2 comments
424.
The Prius was California's best-selling car in 2012(treehugger.com)
4 points by kunle 14y ago|0 comments
425.
Gun-Control Debate Hits $16 Billion Toy Industry(adage.com)
3 points by kunle 14y ago|1 comments
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The Great Migration(nytimes.com)
4 points by kunle 14y ago|0 comments
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by kunle 14y ago
Greg McAdoo - whats the connection?
428.
by kunle 14y ago
I experience this same issue a couple of times a month as well. I happen to have a few plugins that I use in GMAIL (Xobni/Tout/Base etc) so I assumed that might be part of the problem? Are you running Gmail clean or do you have a similar si
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by kunle 14y ago
Do you have Mixpanel on the roadmap? Site and signup looks sweet. Will dig in later today.
430.
by kunle 14y ago
Right - I recognize there are limited things you can do about guns illegally out and about. But if owners were held liable for the social effects of weapons they own(ed), then: 1. You'd choose carefully what you owned and why you owned it.
431.
by kunle 14y ago
What if guns were treated like cars. Every single gun has a unique signature (like a VIN #), and you had to buy insurance on your gun in order to own it, transfer title anytime its sold, and be held liable for any violence damage caused by
432.
by kunle 14y ago
>It didn't even occur to you to say "Sorry can't replicate it?" That would clearly have been the right answer here.
433.
by kunle 14y ago
Agreed.
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by kunle 14y ago
> A better response might be "I need more information, because I can't get this problem to happen on my machine. Can you tell me more about exactly what you were doing when the problem happened?" Definitely a better response. No excuse
435.
by kunle 14y ago
I don't think the customers are assholes intrinsically - just sometimes say mean things.
436.
by kunle 14y ago
Thanks for the advice.
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by kunle 14y ago
> I get customers can be hard but "can't replicate it" translates directly into "find another service provider". Omitted for brevity (as others have pointed out in the comments): we maintained a relationship with the customer long after
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by kunle 14y ago
I think this is what Herb Kelleher was getting at - treating his employees well while still providing a good customer experience (which Southwest is still known for)
439.
by kunle 14y ago
> A more appropriate response would have been "I'm sorry, but we just can't replicate it on our end. You're totally right. No excuse for the casual tone there.
440.
by kunle 14y ago
Thx for sharing - hadn't heard the Gary Vaynerchuk story before. Pretty cool that he was able to do that and definitely worth trying.
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by kunle 14y ago
Fair point - should have added more context there: the exchange referenced as a small part of a longer multi-part conversation during which we'd been really responsive (conversations lasting hours sometimes). We eventually fixed the problem
442.
What to do when a customer says “Fuck you”(blog.hipmob.com)
33 points by kunle 14y ago|51 comments
443.
Facebook Rolls Out VoIP Calling To U.S. iOS Messenger Users(techcrunch.com)
5 points by kunle 14y ago|0 comments
444.
by kunle 14y ago
Some ideas: 1. go offline. find photography specialty stores as well as 2nd hand camera equipment stores. Get them to list some inventory, as an additional revenue source, and perhaps you can post some handbills there. There's a little bit
445.
by kunle 14y ago
Hi HN - OP here. We've been developing customer support tools for mobile apps for a while now (mostly live chat), and we've noticed that most apps bump you into an email form when you have a support query, or mobile browser for their FAQ. S
446.
Show HN: Lightningdesk - Real-time native in-app Helpdesk for iOS/Android apps(hipmob.com)
12 points by kunle 14y ago|2 comments
447.
New year, new look, new limits(blog.dwolla.com)
10 points by kunle 14y ago|0 comments
448.
by kunle 14y ago
Seems like a classic case of the law of unintended consequences at work.
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by kunle 14y ago
> What is wrong with people solving their own problems rather than lobbying government to provide a half-assed solution for them? Nothing is wrong with it. It's ideal. That being said, the main issue with lobbying is that if you're not
450.
by kunle 14y ago
Broadly agree - not every "Instagram" will say yes to being acquired, and there will definitely be more "Instagrams" (mobile social/communication networks that rapidly grow and get sticky). That being said, a meaningful portion of the premi

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