johnjwang

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31.
Building Customizable Roles at Assembled(assembled.com)
14 points by johnjwang 2y ago|0 comments
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by johnjwang 2y ago
Assembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- Assist, Product Manager -- Assist Help us build an AI issue resolution engine for customer support. We work with some of the top brands in the wo
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by johnjwang 2y ago
It's a good call out -- we use smoothing parameters that are closer to what you see in the academic articles (they're tuned slightly, but not much). We used 1/Rank in the article for simplicity purposes, though I can see why
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by johnjwang 2y ago
Author here: you're for sure right -- it's not a problem with RAG the theoretical concept. In fact, I think RAG implementations should likely be specific to their use cases (e.g. our hybrid search approach works well for customer
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Better RAG Results with Reciprocal Rank Fusion and Hybrid Search(assembled.com)
249 points by johnjwang 2y ago|57 comments
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by johnjwang 2y ago
Assembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- AI & New Products, Product Manager -- AI & New Products We're hiring a frontend focused engineer and a product manager to join our N
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by johnjwang 3y ago
Assembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers worki
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by johnjwang 3y ago
Appreciate it Max! We definitely had some challenges initially, but going into full startup mode helped us get way deeper with users and iterate more quickly
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How We Built Assembled's New Products Team(johnjianwang.medium.com)
25 points by johnjwang 3y ago|3 comments
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by johnjwang 3y ago
Assembled | Software Engineer, Senior Software Engineer, Engineering Manager, UX Developer | Full Time | SF, NYC We're transforming customer support for the most modern companies in the world. Our customers include Stripe, Etsy, Zoom,
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Database Abstractions for Golang(johnjianwang.medium.com)
18 points by johnjwang 3y ago|0 comments
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Product Lessons from Dan Robinson (Ex-CTO of Heap)(johnjianwang.medium.com)
54 points by johnjwang 3y ago|3 comments
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by johnjwang 3y ago
Assembled | Software Engineer, Senior Software Engineer, Engineering Manager | Full Time | SF, NYC We're transforming customer support for the most modern companies in the world. Our customers include Stripe, Etsy, Zoom, and Asana amon
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Customer support management platform Assembled lands $51M(techcrunch.com)
39 points by johnjwang 4y ago|2 comments
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Applying Stripe’s lessons to Customer Support: Why support is the next payments(johnjianwang.medium.com)
20 points by johnjwang 5y ago|0 comments
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by johnjwang 5y ago
Zinc is still running! Xiang Li ( https://www.linkedin.com/in/xli88/ ) is at the helm and pushing it to bigger and better things. For why we took VC funding for Assembled: the full explanation is probably worth its
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by johnjwang 5y ago
Author here: to be clear, I asked if it was OK to start later after the family vacation, but my manager said I could just start earlier and take the family vacation as a large amount of PTO. There wasn't anything malicious there.
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by johnjwang 5y ago
Thanks Gordon, those were good times =)
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by johnjwang 5y ago
Author here: I started by making really small patches at the beginning and building up credibility with the team. For example, one of my earliest commits was just to add better verbiage on migrations ( https://github.com/rail
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by johnjwang 5y ago
I'm a bit biased (I work at Assembled and used to work at Stripe), but Jen's story is awesome. From learning SQL to then doing sales ops and support at Stripe and finally leading quite a few business functions at Assembled is real
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The Rise of Strategic Customer Support Teams(allisonpickens.substack.com)
39 points by johnjwang 6y ago|3 comments
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by johnjwang 6y ago
Assembled | Frontend Software Engineer | San Francisco, CA | Full-time Assembled ( https://www.assembled.com/ ) aims to transform and elevate customer support and provides the tools for modern organizations to do so in a scal
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by johnjwang 7y ago
We run into this for customer support (www.assembled.com) and one of the things we've learned is that the ability to solve the fully constrained problem in the real world is not quite enough, at least for our customers. Quite often, pe
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by johnjwang 7y ago
Thanks, very much appreciate it =)
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by johnjwang 7y ago
> If I hire Assembled to help with support, what can they provide? > Obviously, they will have zero knowledge of the product. What can Assembled help with here? These are very good questions and they raise a very valid point: Assemble
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by johnjwang 7y ago
+1, very much agree with this. AI-driven chatbots are a piece of the puzzle for many of our users -- they cover commonly asked questions and can deflect a lot of questions. But it’s still just a portion of the work (even if a majority of vo
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by johnjwang 7y ago
Thanks for the kind words! We've definitely seen a ton of small companies that started out with spreadsheets and internal tools. That's why we wanted to mimic the ease of use of Google Sheets while providing out-of-the box feature
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by johnjwang 7y ago
Thanks, and that's a great question! We're targeting companies with 10 or more support agents. More generally, we're best for companies who are starting to see some amount of complexity in their customer support. Some example
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by johnjwang 7y ago
These are definitely the kinds of problems we're trying to solve. We've been working with our launch customers to get their whole company to understand the tradeoffs involved in customer support. It's actually very hard to ha
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by johnjwang 7y ago
Hi HN, I'm John, one of the co-founders of Assembled. Our mission is to transform and elevate customer support. Today we’re launching a product that solves workforce management and helps support teams get staffing right. For the past t

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