From my point of view, it boils down to communication and self awareness. Nonviolent Communication that was mentioned before is a great book. Also, I found tha

From my point of view, it boils down to communication and self awareness. Nonviolent Communication that was mentioned before is a great book. Also, I found that the Pathwise Leadership Program (http://pathwisemanagement.com/ http://pathwisemanagement.com/) has helped me a great deal in knowing myself and finding out how to frame your communication in the best way possible.