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Homejoy also had terrible customer service. I bought a cleaning deal advertised on facebook, the day of the appointment I tried to cancel and they charged me a
by gogopuppygogo 11y ago
Homejoy also had terrible customer service. I bought a cleaning deal advertised on facebook, the day of the appointment I tried to cancel and they charged me an additional $10 to cancel. That's right, I paid more than the cost of the appointment to cancel. I tried to get my money back from them through support but they wouldn't budge. I just refuted the charges on my credit card and got it back that way. It was a nightmare dealing with them. Good bye, and good riddance.
- capex 11y agoHomejoy could'v done a better job, but how were you being fair to them?
- URSpider94 11y agoI think the GP would have been fine forfeiting what he had paid for a cancellation. Homejoy was asking him to pay MORE for a canceled appointment than if the appointment had actually happened, ie he would lose what he had paid plus $10. How is that fair?
- task_queue 11y agoHomejoy provides a service. The OP cancelled that service. What service was rendered that required an additional payment to be fair to Homejoy?
- capex 11y agoHomejoy was certainly not fair to try and charge $10 MORE to cancel the order. But 'forfeiting' your credit card charge just because you could not or did not cancel in time, that doesn't skirt the boundaries of fairness on any service.
- task_queue 11y agoCredit card payment reversals keep merchants honest, they are disincentives to enact or continue unfair behavior against the consumer.
- deleted 11y ago[deleted]
- ryan90 11y agoHonestly that sounds like you got what you deserved. Canceling the day of causes all sorts of logistical issues. You can hardly blame them for that.