Freeagent have always responded pretty immediately but it's best to get an accountant [1] that supports Freeagent and you are then effectively paying for suppor

Freeagent have always responded pretty immediately but it's best to get an accountant [1] that supports Freeagent and you are then effectively paying for support. They use Get Satisfaction which is community and vendor run support [2]. It makes the accountants life a lot easier too (they get a slightly restricted login). [1] http://www.freeagent.com/find-an-accountant http://www.freeagent.com/find-an-accountant [2] http://community.freeagent.com/freeagent http://community.freeagent.com/freeagent