What do inexperienced users do in such a case? Usually they find a more advanced user to help. Proprietary software stays in business because it works most of t

What do inexperienced users do in such a case? Usually they find a more advanced user to help. Proprietary software stays in business because it works most of the time for the average use cases. But when it fails it doesn't matter much how experienced you are. You still have to wait for a patch or look for an alternative.