That's a very good point - the flip side of the same coin I guess, if you don't invest in understanding your OS at all, then when you hit a snag you're really i

That's a very good point - the flip side of the same coin I guess, if you don't invest in understanding your OS at all, then when you hit a snag you're really in trouble. But, I still stand by the assertion that this doesn't really make a difference for most users. I mean, if you're talking about novice users, the ability to check logs, and talk to engineers is pretty useless anyway. The fact you can do this stuff is an advantage only if you're a pretty advanced user in the first place, and know enough to use that information to solve a problem.