Yes, this is a huge problem. The fact is that most computer users treat the OS as an immutable fact about the device, much like the firmware on a cable settop b

Yes, this is a huge problem. The fact is that most computer users treat the OS as an immutable fact about the device, much like the firmware on a cable settop box or digital watch. Just introducing the concept of an operating system as an independent piece of software is a challenge, let alone explaining the benefits of switching to a different operating system. Of course, that's not even getting into issues like Office compatibility. I have a very non-technical older friend who could easily do everything he needs with Linux and LibreOffice, but he has mountains of old Office files dating back anywhere from Office 2003 all the way back to DOS versions of Office and all of them have multiple rendering issues when opened in LibreOffice (we tried). Running MS Office in WINE isn't an option either, as it's brittle, technical, and confusing. Major strides in user education and compatibility will be necessary before Linux distributions have even a shadow of a chance of picking up significant desktop marketshare.