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I will, but what's interesting is that I keep getting bugged by PagerDuty sales people and today, just before I read this, I got an email with their "improved"
by kolev 11y ago
I will, but what's interesting is that I keep getting bugged by PagerDuty sales people and today, just before I read this, I got an email with their "improved" pricing and "improved" service! Had to vent out, sorry!
- rdl 11y agoMy problem with OpsGenie is yet another company monitoring critical infrastructure, often for customers using AWS, which is itself built on AWS. Sigh.
- skuhn 11y agoAll of these services seem to take the same approach: AWS US-East, maybe use two availability zones, call it a day. PagerDuty had to learn this lesson the hard way (circa 2012), as they were entirely in US-East during the catastrophic AWS outage in June. They proceeded to go offline along with a lot of their customers, who subsequently were not alerted. Multiple region redundancy is not trivial, but it would certainly be a little higher up on my to-do list if it was basically the entire value proposition of my service. I was a little suspicious of PagerDuty's operational chops before, but now I simply don't trust them.