I have a friend who has a client who insists upon a (b)/(c) type arrangement, and then also attempts to micro-manage the relationship. Friend has raised the rat

I have a friend who has a client who insists upon a (b)/(c) type arrangement, and then also attempts to micro-manage the relationship. Friend has raised the rates to the 'maximum his conscience will allow' and yet the client persists with sometimes urgent support requests and sometimes trivial requests, some of which could be answered by searching/reading answers to old support requests. >Hopefully we agree that there's not much room in the market for consultant (c), who bills for the emails. s/agree/wish/ For those who can tolerate it, I think there are a lot of companies who get themselves in the position of needing expertise that they can't manage to hold on to in-house, and then even continue to perpetuate that need by disregarding the advice they pay for.