IANAL. I don't charge for emails, they do, telephone calls too, by the minute. Surely it depends on the contractual agreements you enter. If you have to provi

IANAL. I don't charge for emails, they do, telephone calls too, by the minute. Surely it depends on the contractual agreements you enter. If you have to provide timely support, define timely. If they can't accept a price for a timely response they're children. > You are working for client A and then suddenly an email comes from client B, which totally wastes time due to context switching etc Don't get so vexed. Your time is yours. It is defined in the contract with the client. If they make an unusual request then cool, but 'maker time' is pretty pointless if you get drawn to distractions without your own 'manager time' planning ahead on how to avoid it.