No. Even past clients as long as they are not abusing us we will always respond. We try to respond the same day, but many times it is the next day regardless

No. Even past clients as long as they are not abusing us we will always respond. We try to respond the same day, but many times it is the next day regardless of who we are responding to. That is unless of course we are actively communicating about something that needs resolution. Checking email a couple of times a day is not a big deal and responding than, worse case is usually 4-5 hour gap. If something is more urgent the phone is a better solution anyway. I will say that it is a balance though as some clients if you don't respond to an email in 15 minutes are picking up the phone and calling you wanting their answer immediately. So you have to set the boundaries with clients and make sure their expectations are reasonable and that you are not being unreasonable yourself. Also one other point, when you are managing multiple clients, a quick email response that says you have received their email and will get back to them by EOD, or next day etc is all they really need. So it doesn't have to be a huge drawn out email. This helps when you are working on Client A and Client B sends an email.