4 ms·
Me asking politely the bug fix, and the altercation are separated by a 36 hours scope, with supports' phone ringing like hell because customers wanted to use th
by SFjulie1 11y ago
Me asking politely the bug fix, and the altercation are separated by a 36 hours scope, with supports' phone ringing like hell because customers wanted to use their application.
And kind of me shielding the devs from the operations wanting feedback and a quick resolution.
Production is noisy.
- gull 11y agoIt's ok to say no. Just as it's important to be agreeable under uncertainty, it's important to say no under certainty. "No, sorry, it doesn't make sense to start sniffing the wire protocol and checking the OS/hardware before testing the application logic first."
- PerfectElement 11y agoIf paying customers were waiting for the bug to be fixed and you knew how to fix it, why would you wait 36 hours? I'm glad I'm not your customer.