Without even a single reference to "get to know your users"? Sorry, but no. It's not a nice summary; it's actually what I wouldn't give to students or someone w

Without even a single reference to "get to know your users"? Sorry, but no. It's not a nice summary; it's actually what I wouldn't give to students or someone wanting to get a grasp on UX. This kind of "guidelines-based" approach is detrimental to UX, as it enforces the idea of focusing on details instead of considering UX as a whole.