3 ms·

A Sad Story of a Stolen Skype Account, or the Worst Support Ever

4 points by moigagoo 11y ago

welly 11y ago
With all due respect, you used a weak password and don't remember what email address you used to sign up to Skype? If Skype was of any importance to you then surely you'd know what you email you registered with at the very least.
- moigagoo 11y ago
  I sign up with Skype seven years ago. I changed my email multiple times since then. In the end, I found the right email, though. Remembering the email you used seven years ago is not the hardest thing. It's much worse with the registration month and year. No one remembers that. Anyway, I submitted both the email and the registration date, but Skype support still doesn't verify me, so I guess it doesn't really matter.
star_sailor 11y ago
I have found in general, FREE Microsoft support to be very poor. I have needed it in a few occasions (Azure VM broken by an Azure update, XBL email change, and a few others) and each time it was a very painful process. Contrast with paid support - my experience is through the dev channel - it is amazing the access to resources you can get. Microsoft really need to do something at the free level. I won't hold my breath, but every time I need to do something with them I prey the solution is simple. Sadly, oftentimes it is not. Look at the MSDN social forums.. dreadful.
- moigagoo 11y ago
  In fact, I have a Premium account and have money on my Skype credit. So Skype is not entirely free for me. Also, Skype support is not MS support. I know Skype is supposed to be part of MS, in in fact it isn't Their support is totally separate.
deleted 11y ago
[deleted]
tempgarbage 11y ago
I've heard of others having this problem with Skype before, so after reading your story, I investigated how to find this information. The process in this link definitely results in a date that is in the right general ballpark. I haven't had cause to authenticate my ID with this date however. http://community.skype.com/t5/Windows-archive/Account-question/m-p/1380006/highlight/true#M224029 http://community.skype.com/t5/Windows-archive/Account-questi... Because this method exists, verifying by incept date is kind of stupid on MS's part. A hacker would also, if he's got control over your account and has you logged in on his device, be able to perform this procedures.

4 points by moigagoo 11y ago

welly 11y ago

With all due respect, you used a weak password and don't remember what email address you used to sign up to Skype? If Skype was of any importance to you then surely you'd know what you email you registered with at the very least.

moigagoo 11y ago
I sign up with Skype seven years ago. I changed my email multiple times since then. In the end, I found the right email, though. Remembering the email you used seven years ago is not the hardest thing. It's much worse with the registration month and year. No one remembers that. Anyway, I submitted both the email and the registration date, but Skype support still doesn't verify me, so I guess it doesn't really matter.

star_sailor 11y ago

I have found in general, FREE Microsoft support to be very poor. I have needed it in a few occasions (Azure VM broken by an Azure update, XBL email change, and a few others) and each time it was a very painful process. Contrast with paid support - my experience is through the dev channel - it is amazing the access to resources you can get. Microsoft really need to do something at the free level. I won't hold my breath, but every time I need to do something with them I prey the solution is simple. Sadly, oftentimes it is not. Look at the MSDN social forums.. dreadful.

moigagoo 11y ago
In fact, I have a Premium account and have money on my Skype credit. So Skype is not entirely free for me. Also, Skype support is not MS support. I know Skype is supposed to be part of MS, in in fact it isn't Their support is totally separate.

deleted 11y ago

[deleted]

tempgarbage 11y ago

I've heard of others having this problem with Skype before, so after reading your story, I investigated how to find this information. The process in this link definitely results in a date that is in the right general ballpark. I haven't had cause to authenticate my ID with this date however. http://community.skype.com/t5/Windows-archive/Account-question/m-p/1380006/highlight/true#M224029 http://community.skype.com/t5/Windows-archive/Account-questi... Because this method exists, verifying by incept date is kind of stupid on MS's part. A hacker would also, if he's got control over your account and has you logged in on his device, be able to perform this procedures.