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> My friend is a paid customer of Google Apps. In part of the process he called called Google Apps, and they immediately disabled his Apps account but -- but th

by nadams 11y ago

> My friend is a paid customer of Google Apps. In part of the process he called called Google Apps, and they immediately disabled his Apps account but -- but they couldn't or wouldn't do anything else including helping him escalate to the right people I would be calling sales and support until I got someone who could do something. I would call any number related to Google - including for services not even related to gmail. > Meanwhile the scammer is making threats to his family and pretending to be him send out emergency BTC loan requests and resetting bank passwords. But if his account is disabled how is the scammer sending out emails? > He could be SWAT'd at any moment. That is very unlikely and if it did it would have to churn through the legal system first. > a trivial 5 minute look at the account and seeing the ransom artist texting him That is a sticky situation - many would argue that Google shouldn't read another user's email. And that's probably why support is an issue.

sorrythrowaway9 11y ago
the ransom artist is in full control of the account and sending out emails and text (through google voice) as him. His account is not disabled. The google Apps access account is not the same as his Gmail account, that is where you might be confused. The apps access is disabled. He is an active member of the bitcoin community just like the two bitcoin members mentioned in the article, where one of them got swatted, for about the same ransom amount. It could be related. Obviously he was targeted to some extent because the attacker knew he had BTC. Google Gmail end user license agreement specifically allows google to read your emails. My point is they could do a better job, they just don't care. You can't trust them, they don't have any financial incentive to treat you as a real human person. Right now Google ads is happily serving ads to right of my friend's gmail account while ransom artist is using the account, and google is making money off those clicks -- that's all they care about. Ultimately, there is no human dimension in their company vision.

by nadams 11y ago

sorrythrowaway9 11y ago

the ransom artist is in full control of the account and sending out emails and text (through google voice) as him. His account is not disabled. The google Apps access account is not the same as his Gmail account, that is where you might be confused. The apps access is disabled. He is an active member of the bitcoin community just like the two bitcoin members mentioned in the article, where one of them got swatted, for about the same ransom amount. It could be related. Obviously he was targeted to some extent because the attacker knew he had BTC. Google Gmail end user license agreement specifically allows google to read your emails. My point is they could do a better job, they just don't care. You can't trust them, they don't have any financial incentive to treat you as a real human person. Right now Google ads is happily serving ads to right of my friend's gmail account while ransom artist is using the account, and google is making money off those clicks -- that's all they care about. Ultimately, there is no human dimension in their company vision.