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Customer focus - having an insanely strong focus on the customer distinguishes them from equally innovative competitors like Google. I'm not so sure about that
by neilc 17y ago
Customer focus - having an insanely strong focus on the customer distinguishes them from equally innovative competitors like Google.
I'm not so sure about that -- Google certainly claim (and intend) to be very strongly focused on the customer. Do you think Amazon are more effective at this than Google?
- mbrubeck 17y agoBoth are highly data-driven and responsive to customer metrics. But Amazon sees personalized customer support as a core value that they provide in-house. Google sees support as a pure cost, to be eliminated through automation. (That's not to say that Amazon is always great at support, but I do feel that there's a different attitude about it, having worked at Amazon and having many friends working at Google.)