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I've had similar negative results with their support a few months back on a project I was working on. Long story short is we switched to Twilio as a result. The
by kaypro 11y ago
I've had similar negative results with their support a few months back on a project I was working on. Long story short is we switched to Twilio as a result. Their response time for a high priority ticket was embarrassing. I don't know if it's related to growing pains or bad timing but for commodity services like this where it's so easy to switch to a competitor on a whim (we were only using their SMS gateway service) it's critical to stay on top as it's tough to create brand loyalty unless your support is amazing. One of the reasons I'm fiercely loyal to Stripe even if a competitor may be cheaper... their support is amazing.
- noir_lord 11y agoGood to know, I have an upcoming project and nexmo was on the list, I'll take another look at twilio :) This is why I love HN.
- sparrish 11y agoWe've been a nexmo customer for a few years and support has definitely gone downhill. I rarely get any support request resolved anymore. Many simply go unanswered. We're looking for another global sms provider.
- jayturley 11y agoRecently implemented a two-factor auth solution for a client with Twilio and couldn't have been happier.