4 ms·

This explains a lot. I've been a (large) customer of compose.io for several years, and since the rename to compose support of our MongoDB clusters has really go

by fps 11y ago

This explains a lot. I've been a (large) customer of compose.io for several years, and since the rename to compose support of our MongoDB clusters has really gone downhill. They recently pulled much of the monitoring that was available to us via MMS, they disabled New Relic monitoring for several months with no explanation, and support has been awful for what we're paying - 13 hours for a first response on a CAT-1 issue, due apparently to a corporate outing that took their entire support staff out of the office.

mrkurt 11y ago
This is unfortunate. It has nothing to do with the acquisition, but I hate to hear it. New Relic and MMS were previously relatively fragile, hand done addons for some customers. Since the beginning of 2014, we've made an attempt to cut back on snowflakes and build reliable, self service features instead. It doesn't excuse you having a suboptimal experience, I know, but that's what's going on. I'm happy to talk more about things if you want to email me.
mwj 11y ago
We have also found their support and general attitude towards us (as a long term customer) getting worse recently, so much so that we are migrating off their platform.
- mrkurt 11y ago
  Same offer for you! I'm happy to talk over email. I'm sad you're migrating away.
- putlake 11y ago
  Who are you migrating to? I've been happy with Mongodirector (scalegrid)
  - exhilaration 11y ago
    We use MongoDirector for our production Mongo instances and it's been great. No issues since we switched to them in September 2014.
  - mwj 11y ago
    Self hosting on AWS. The new MMS makes it pretty painless... clustering, backups, alerting etc, better IOPS and about a third of the price of compose.
- jwiley 11y ago
  I have no experience with compose.io, but will recommend object rocket / rackspace for mongo hosting. Great support, reasonable prices (as reasonable as mongo can be)
deleted 11y ago
[deleted]

by fps 11y ago

mrkurt 11y ago

This is unfortunate. It has nothing to do with the acquisition, but I hate to hear it. New Relic and MMS were previously relatively fragile, hand done addons for some customers. Since the beginning of 2014, we've made an attempt to cut back on snowflakes and build reliable, self service features instead. It doesn't excuse you having a suboptimal experience, I know, but that's what's going on. I'm happy to talk more about things if you want to email me.

mwj 11y ago

We have also found their support and general attitude towards us (as a long term customer) getting worse recently, so much so that we are migrating off their platform.

mrkurt 11y ago
Same offer for you! I'm happy to talk over email. I'm sad you're migrating away.
putlake 11y ago
Who are you migrating to? I've been happy with Mongodirector (scalegrid)
- exhilaration 11y ago
  We use MongoDirector for our production Mongo instances and it's been great. No issues since we switched to them in September 2014.
- mwj 11y ago
  Self hosting on AWS. The new MMS makes it pretty painless... clustering, backups, alerting etc, better IOPS and about a third of the price of compose.
jwiley 11y ago
I have no experience with compose.io, but will recommend object rocket / rackspace for mongo hosting. Great support, reasonable prices (as reasonable as mongo can be)

deleted 11y ago

[deleted]