These days I build things that people have been anxiously waiting for. Like, every day it doesn't exist is kind of a problem, that sort of thing. But I have be

These days I build things that people have been anxiously waiting for. Like, every day it doesn't exist is kind of a problem, that sort of thing. But I have been on the other side, too, building things users mostly hated. Even when the thing we made seemed clearly better than what it replaced, our users hated it. Or at least some portion would - probably good to keep in mind that people who are happy tend not to speak up as much. It's quite a predicament for a company to be in, and I always felt bad for the designers. For me it was OK, it ended up allowing me to try lots of different ways of building things.