> But most of the time I think developers are just invoking the mythical "user" in defending their own choices in software design, not users'. Users have little

> But most of the time I think developers are just invoking the mythical "user" in defending their own choices in software design, not users'. Users have little if any choice. Agreed, but the problem is much deeper than this: different users want different things. You'll only hear from the users who don't like what they have.