A lot of the world is moving/has already moved to chips in cards and PINs. However, this comes with tap-to-pay/PayPass (for low-value purchases at least) which

A lot of the world is moving/has already moved to chips in cards and PINs. However, this comes with tap-to-pay/PayPass (for low-value purchases at least) which removes the need for a PIN in some cases. (That said, it sounds like the person you're replying to is in the US.)