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> United offered coupons to passengers worth $200 or $400. I'd be pretty surprised to see that now. On my last long United flight, which was 6-7 hours oversea
by verbatim 11y ago
> United offered coupons to passengers worth $200 or $400.
I'd be pretty surprised to see that now. On my last long United flight, which was 6-7 hours overseas, my in-flight entertainment system was broken, and they gave me a $25 voucher. I was not impressed.
- maaku 11y agoMy family still gets those oversold-flight coupons when they get bumped to the next flight. I don't because that would require flying United :P
- saryant 11y agoIDB/VDB compensation is very different from the compensation you get for a broken reading light. United used to give out absurd amounts of vouchers for the latter but that's pretty much dead these days. IDB/VDB (what you get in an oversold situation) is an entirely different beast.
- ngoel36 11y agoThe amount of comp you get for small shit (e.g. broken light, no recline, no IFE/wifi) is largely dependent on your status. A no-status member might maybe get 500 miles on United, where as a Global Service might get up to 10K+ (depending on severity)
- SeoxyS 11y agoDo you have to request the comp? I've never been offered compensation for the often broken entertainment system, wifi, or power (as UA Gold).
- ngoel36 11y agoThey will often send you emails where you have to complete a form/survey to get the offer. I usually request the comp. You can call in or email - if you're 1K / GS, there are dedicated email addresses with 24 hr response
- arcticbull 11y agoHe's talking pre-merger. pmUA used to make $400 vouchers rain for basically anything. Once they tied the knot with Continental (and their team took over all aspects of UA) they went with the pmCO don't-give-anyone-certificates-for-anything policy. Oh, and every other policy for that matter :\