Actually, from my understanding, this is more like an ER doctor acting as the ambulance dispatcher. Instead of waiting on a minimally trained phone operator to

Actually, from my understanding, this is more like an ER doctor acting as the ambulance dispatcher. Instead of waiting on a minimally trained phone operator to get you an ambulance, you can have an actual doctor figure out what's going on while you wait. Seems like a big improvement to me, you get to a doctor first rather than last.