Apologies if I misunderstood. I'm just trying to fathom a situation in which another type of employee could use 'pride' as an excuse for failing to do the job

Apologies if I misunderstood. I'm just trying to fathom a situation in which another type of employee could use 'pride' as an excuse for failing to do the job they are tasked to do in a way that is not injurious to their customers. I think there are good arguments in support of the police in the way they effectuate their job responsibilities, but "pride" is, in my opinion, not a terribly good one.