Hey, I'm on my iPhone so I will write a more thorough response later, but -- My book is an ebook, not a physical object. I offer a very strong refund policy an

Hey, I'm on my iPhone so I will write a more thorough response later, but -- My book is an ebook, not a physical object. I offer a very strong refund policy and getting a refund is as easy & instant as emailing the address listed on the site & book. Typical return rates for other ebooks range fro 3-5%, based on my convos with other people selling info products. Also, when I say "support," I mean it in the traditional sense. I don't mean "customer support" as in "answering emails." Remember that that term predates that particular meaning. Support, as I explain in my article, means helping people. I create products, first, with a goal of helping my customer make themselves/their lives better. That is my guiding purpose. Then, with my marketing, I help them decide - really - if the product is for them or isn't for them. I make it extremely clear who the product will help, I don't cast as wide a net as possible. Helping people realize "this product is NOT for me" is respectful of them & their time.