No disagreement here, but depending on which type of SaaS service you are talking about your local bakers and plumbers make up a very small number of the users

No disagreement here, but depending on which type of SaaS service you are talking about your local bakers and plumbers make up a very small number of the users (or revenue). They don't use Analytics, expensive CRMs, payroll services, etc. Services like these make most of their money from larger corporations or tech companies who are more likely to move away from the SaaS cloud. But you're totally right about services where the majority of revenue comes from local SMBs.