This is so, so very wrong - Capital One is crawling with software engineers, they're considered way ahead of most other FIs with what they're doing. The history

This is so, so very wrong - Capital One is crawling with software engineers, they're considered way ahead of most other FIs with what they're doing. The history of Capital One is why this happened - it has acquired so many things and grown horizontally so quickly that they're struggling to catch up.