3 ms·
Tesla's communications are so screwed up and have been for so long that, yeah, I blame the CEO. The not-rehearsing-for-events is just a sideshow compared to th
by brianstorms 11y ago
Tesla's communications are so screwed up and have been for so long that, yeah, I blame the CEO. The not-rehearsing-for-events is just a sideshow compared to the trainwreck of communications at Tesla. I've been a customer for two years, and a shareholder longer than that, and at Tesla the right thumb doesn't know what the right index finger is doing, let alone right hand not knowing what left hand is doing. Across the board, from the CEO to PR to IR to service centers to stores... nobody has information and it leads to a really inferior customer experience. Individuals here and there do herculean jobs trying to make up for the organizational weaknesses, but the problem is pervasive and widespread, and I blame Musk, however much he deserves credit for leading his companies to the great success they've achieved. It comes at a cost and I'd argue it's going to be a real nightmare over next two years as Tesla tries to cross the chasm from early adopters to early mainstream with the Model X and then the Model 3 vehicles.