> The modern policy of no customer support by these services is a little worrying. I've got a mixed feeling about this. On one hand, because a friend and I op

> The modern policy of no customer support by these services is a little worrying. I've got a mixed feeling about this. On one hand, because a friend and I operate a mostly-free opensource online service, I can appreciate the cost associated with even reading customer e-mails and triaging which one is important to reply to. For a free service, especially one that has millions of users, it's just not economically justified to run effective customer support. And it's not a good move to take someone's account away, but then again, it's a free service so pretty much the account belongs to the company, not the person. On the other hand, not being able to get any support from Google when their APIs change and break our stuff is annoying (keeping it polite :). Perhaps there is a model there for services such as Instagram to offer paid support. I'd gladly pay for Google developer support if that was an option, but it doesn't seem that they care enough to offer it.