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Just to elaborate: Thumbtack also services a very wide range of verticals, which allows them to succeed purely as a matchmaker. It's an inherent flaw in what f
by enjo 11y ago
Just to elaborate:
Thumbtack also services a very wide range of verticals, which allows them to succeed purely as a matchmaker. It's an inherent flaw in what folks like Homejoy were doing (although they had aspirations of a larger vertical focus).
I need thumbtack like 3 or 4 times a year. I need Homejoy once ever.
- elif 11y agoIt never occurred to me to try hiring my HJ cleaner directly... If i have to travel and reschedule, i can just push a button on my phone and reschedule. I never have to worry about writing checks or tipping (thinking about it in hindsight.. does that make me a jerk?). The time I had an issue, their support made the experience "magical" Also if a cleaner ever started to get lazy and cut corners, i have the option to just chose another one... that gives me a lot of influential power even if i never have to use it. Those benefits are what made the service worthwhile for me... If I wanted to find a cleaner at the lowest rate and handle all the overhead myself i could just look on craigslist...