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I think the key differentiator between successful "uber for X" companies and unsuccessful ones will end up being the customer experience in the industry each co
by bkjelden 11y ago
I think the key differentiator between successful "uber for X" companies and unsuccessful ones will end up being the customer experience in the industry each company attacks.
Before uber, getting a taxi sucked. Talked to anyone who traveled extensively before uber, and they'll have plenty of stories about cabbies who tried to rip them off.
AirBNB is having similar success because getting a hotel also sucked - it was often overpriced, and the quality of the room often sucked, and as a consumer you didn't really have any feedback into the system.
But home services? Most people I know are able to mine their personal network pretty easily to find good home cleaning and home repair services. Or at least, it's a lot easier for them to do that than not get ripped off by a taxi driver.
These companies won't win in every industry "just because". In order for these companies to be successful, they have to bring some improved experience to the table that customers simply won't be able to live without once they've tried it.
Sad to see things come to an end for the team, though. I hope they find great success in whatever they pursue next.
- bryanlarsen 11y agoMy experience is the opposite: finding a good cleaner is harder than finding a taxi or a good hotel. Sure, you can ask all your friends for recommendations for cleaners, but the good ones are always fully booked.