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Higher prices, questionable convenience, and poorer service. The quality of the cleaning had deteriorated over time and the price was higher than independent c
by storgendibal 11y ago
Higher prices, questionable convenience, and poorer service.
The quality of the cleaning had deteriorated over time and the price was higher than independent cleaners I later found through personal referrals.
I had 4 different Homejoy cleaners. The very first one was awesome and I thought, "Wow, this is great". Then every single cleaner after that was terrible. Two of them started wet mopping before vacuuming or using a dry swiffer, thus pushing wet dirt around. Another one let the toilet brush sit in the toilet in a way that the entire brush, handle and all, fell in. When I came over to oversee her, to make sure she doesn't do other things like that, she got angry and refused to work until I went into another room.
As other's have said, the model sucks. In order to make money, you need to charge above market rates to get your cut. In order to justify that, you need to offer something to both sides of the market. The customer expects convenience and high quality service. If you cannot provide both those things, why would people use Homejoy? And of course, what are you offering the service provider to stay on your platform?
Lastly, there was no Android app and the web app had so many bugs that even the sign-up flow was hit or miss. The sign-up flow! Logging in from my phone never worked and I always had to use a laptop. Unreal.
- brazzledazzle 11y ago>she got angry and refused to work until I went into another room. I would have kicked her out. Yikes.
- storgendibal 11y agoI was tempted. The atmosphere got very uncomfortable. I canceled all my recurring appointments after that cleaning. I had a cleaner through a personal referral in Seattle, who for $60, cleaned my place so well that I'd be happy just coming home to the neat and spotless apartment. When I moved out of Seattle, she packed up my stuff for $160. Movers would have charged >$700. Needless to say, I paid her a lot more than the $160 that she was asking for. When you have had service professionals like that in the past, the crappy and rude service from Homejoy contractors feels even worse. Someone else wrote a similar thing about a cleaner who took 45 minutes to clean the bathroom floor and then got angry when the customer asked them to move to the next room to clean. Another person wrote how they suspect the cleaner attempted to steal their jewelry.
- icelancer 11y agoCan you refer me that personal cleaner? I am in that same situation. Used to use Homejoy but looking for someone good. Can provide references to you if you don't trust an anonymous HN guy! Thank you. mike.anon@hotmail.com
- storgendibal 11y agoHi icelancer, I will see if I can dig up the contact info for that cleaner. It was over phone and I left Seattle three years ago. Will try!
- ahh 11y agoI would be very happy to find such a person in Seattle.
- storgendibal 11y agoI'll try to dig up their contact info