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Getting them more customers is incredibly valuable! I've heard this as a need from literally every service provider I've ever used. They relish referrals.
by ivankirigin 11y ago
Getting them more customers is incredibly valuable!
I've heard this as a need from literally every service provider I've ever used. They relish referrals.
- tortilla 11y agoYes, more customers, but I don't know if the end result was more money?
- reagency 11y agoOnly if the customer base is growing. Otherwise, it is just taking revenue from another provider.
- msellout 11y agoHomejoy expected that a better service would increase the customer base. I don't hire a maid currently, but if it were easy to find a trustworthy and thorough maid, I might.
- tptacek 11y agoThat depends. It's incredibly valuable if the provider retains those customers. But if the service is set up to fence off the customer relationship from the provider, that's a much harder argument to make!
- ivankirigin 11y agoIt's complicated. If dealing with the service makes buying easier, it can grow the market. I driver Uber more because it is easier to get a cab. They alone are already making more than the entire taxi industry in SF. If anything, it seems Homejoy's problem is in making it too easy for their cleaners to find retained customers.